Martha Sule

C

Customer Service Representative

Jul 2023 - Feb 2025 (1 year 8 months)

- Providing inbound customer support via calls, email, and social channels. - Responsible for making outbound calls to customers as regards our services. - Handle customers complaints, provide appropriate solutions and alternatives within the time limits; follow up, and ensure resolution - Liase and follow up with team members and dependent units to ensure support request are promptly attended to, appropriately escalated and efficient resolutions are delivered in a timely manner. - Appropriate recordings of customers interaction via CRM. Show less

G

Corp member/ Physical and Health Education tutor

Government Day Secondary School

Nov 2021 - Oct 2022 (1 year)

Planned and delivered engaging lessons in Physical and Health Education, fostering student learning and growth. - Adopted teaching strategies to meet diverse student needs and learning styles. - Assessed student progress, provided constructive feedback, and Implemented strategies for individualized student support. - Collaborated with colleagues and parents to create a supportive and inclusive learning environment. - Collaborated with colleagues on curriculum development and participated in professional development activities to stay up-to-date. Show less

H

Manager

Havana's kitchen

Jul 2021 - Dec 2021 (6 months)

- Oversaw daily operations,including staffing,scheduling,customer service, and inventory management. - Developed and implemented strategies to improve operational efficiency and customer satisfaction. - Fostered a positive work environment, promoting teamwork,communication,and employee development. - Handled customer inquiries,resolved complaints,and maintained positive relationships with customers. - Led and supervised a team of employees,ensuring smooth operations and efficient delivery of services. - Trained and mentored staff members to ensure high-quality service delivery. - Developed and implemented strategic plans to achieve business objectives, resulting in increased operational efficiency and profitability. Show less

N

Intern

Nigeria Air Force

Sep 2019 - Jan 2020 (5 months)

- Played a key role in coordinating and implementing public health initiatives,ensuring compliance with regulatory standards and best practices. - Conducted research and analysis to identify health-related issues,developed strategies,and implemented interventions to improve community health outcomes. - Assisted in the development and implementation of health education programs. - Collaborated with multidisciplinary teams to address community health needs. - Prepared reports and presentations on health-related topics for stakeholders. Show less

Hair Extensions production specialist

Expression

Feb 2016 - Aug 2016 (7 months)

- Played a key role in the production of high-quality hair extensions from start to finish, ensuring adherence to production schedules and quality standards. - Sourced and selected top-grade raw materials,ensuring consistency in texture and quality for the finished products - Conducted thorough quality control inspections throughout the production process, identifying and rectifying any defects or inconsistencies to maintain product excellence. - Collaborated closely with the design and development team to translate customer specifications into finished products,ensuring accurate color matching,texture consistency,and length requirements. Show less

About

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Martha Sule

About

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Behavioral traits