John McDonough

Jobs 0% verified

Production Control Engineer

AmeriHealth Caritas

Jan 2013 - Jan 2024 (11 years 1 month)

Worked with developers to understand business logic of applications that drive claims processing for business. • Facilitated department audits by interfacing with external and internal auditors. • Deployed applications on time into QA environment in a deadline-oriented atmosphere for UAT testing prior to production releases. • Ensured quality production releases by conferring with developers and QA testing teams on testing environment issues. • Developed published desktop procedures for staff, enabling ability to fix frequent production issues to impact future hires.
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Change Management Specialist

Jan 2011 - Jan 2013 (2 years 1 month)

Approved all code deployments to ensure that there would be no impacts to production environment. • Facilitated Change Advisory Board process for production environment by managing review, approval and migration of code. • Developed and published all communications for Change Advisory Board activities.
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Technical Writer

Jan 2002 - Jan 2011 (9 years 1 month)

Wrote technical documentation and user manuals for Information Solutions (IS) department applications and processes. • Learned to map out and understand process-based workflows, assisting with functional design specifications of internal claims processing applications. Designed and managed content of IS web pages and department policies, using Dreamweaver
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Technical Writer

FIRST CONSULTING GROUP (FCG), INC.,
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News Editor

ZIFF-DAVIS PUBLISHING,
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Project Manager / Writer

NATIONAL SOFTWARE TESTING LABORATORIES (NSTL),
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Senior Editor

FAULKNER INFORMATION SERVICES,
J

Programming Coordinator

JUDGE INFORMATION MANAGEMENT SOLUTIONS,
Freelance Journalist

The Philadelphia Inquirer
Technical Writer

MAXIMUS

Education 0% verified

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