César María Bilingual professional with experience in communications,

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Medical Initial Care Specialist & Medical Case Manager

Jan 2025 - Current (1 year 6 months)

As a Medical Initial Care Specialist & Medical Case Manager, I managed high-volume patient intake processes for U.S.-based medical operations, ensuring a seamless experience for patients. I coordinated documentation collection and compliance verification, acting as a liaison between patients, providers, and internal teams to facilitate effective communication. My role involved ensuring accurate case documentation and timely follow-up, while maintaining HIPAA-aligned confidentiality standards. I successfully reduced processing delays by improving intake workflow efficiency. Additionally, I utilized my skills in marketing project coordination to enhance patient case management, coordinating end-to-end workflows and tracking case progress to e

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Podcast producer and host

Quemillenial

Jan 2020 - Dec 2023 (4 years)

As a Podcast Producer and Host, I was responsible for the end-to-end creation and delivery of engaging audio content. This included conceptualizing episode ideas, scripting, conducting interviews, and performing all audio editing to ensure high-quality production. I managed the entire podcast lifecycle, from initial content creation through to final distribution. • Managed all aspects of the podcast as a business, including the negotiation and management of brand partnerships, ensuring all contracts were fulfilled. • Oversaw multiple commercial commitments simultaneously, successfully balancing creative production with business objectives to drive revenue and growth. • Leveraged stakeholder management skills to maintain strong relationship

Customer service

Alorica

Jan 2020 - Dec 2020 (1 year)

As a Customer Service professional at Alorica supporting Samsung customers, I was responsible for delivering exceptional support to clients while managing a variety of administrative and billing-related tasks. My role involved utilizing CRM systems like Salesforce and GoHighLevel (GHL) daily to maintain accurate customer records, streamline communication, and ensure a high level of customer satisfaction. I demonstrated strong organizational skills by coordinating multiple ongoing cases, akin to managing project pipelines, which allowed for effective timeline adherence and task completion across various stakeholders. Additionally, I prepared essential documents and provided administrative assistance to enhance operational efficiency. My comm

Back Office New York Time

Outplex

Jan 2018 - Dec 2019 (2 years)

Job Title: Back Office New York Time Job Description: As a Back Office professional at Outplex, I provided comprehensive executive support and administrative assistance to ensure seamless daily operations. I expertly managed calendars, prepared essential documents, and facilitated efficient email and communication flows using Google Workspace and Microsoft 365. My strong organizational skills were instrumental in managing diverse tasks, including accounts receivable and data entry, maintaining a high level of accuracy and efficiency. My role required strong candidate relationship management (CRM) skills, evident in my work with customer records, account follow-ups, case tracking, and communication systems. My experience also encompasses pro

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Assistant

RadNet California

Jul 2017 - Feb 2018 (8 months)

Job Title: Assistant Job Description: As an Assistant, I provided comprehensive support across various operational and administrative functions. My responsibilities included managing schedules, preparing documents, and ensuring the smooth flow of daily operations. I also utilized various software and systems to maintain efficiency and organization. Skills Identified as Non-Relevant: 'Candidate relationship management (CRM)'. Justification: My role at RadNet California involved patient coordination, appointment management, communication follow-ups, documentation, and handling sensitive information through internal systems, which required strong relationship management and CRM-related skills. Output: As an Assistant, I provided comprehensiv

Customer Service

Western Union

Jan 2017 - Feb 2026 (9 years 2 months)

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Announcer

Omellette 40

Sep 2016 - Mar 2017 (7 months)

Radio program 103.3 (The 40 Principales)

Customer Service

Scotiabank

Jan 2015 - Jun 2015 (6 months)

As a Customer Service representative, I provided exceptional support to clients, assisting them with inquiries related to credit card acquisition, account management, and loan applications. My experience included working with clients across diverse regions, including the Dominican Republic, Belize, and Puerto Rico, which enhanced my ability to communicate effectively with a multicultural clientele. Additionally, I utilized CRM systems to track customer interactions and ensure timely follow-ups, while also managing my calendar efficiently to prioritize client needs. My proficiency in Microsoft 365 facilitated seamless collaboration with team members and improved overall service delivery. Although my background includes exposure to bank manag

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Journalist

Telenoticias 11

Nov 2014 - Mar 2017 (2 years 5 months)

As a Journalist, I contributed to various facets of news production, including serving as a Weekend News presenter on Telenoticias and as an Archivist, where I ensured the accurate organization and accessibility of news materials. My role as a News Production Assistant involved collaborating closely with the production team to deliver timely and engaging news segments. Additionally, I took on the responsibilities of Community Manager for the newscast, where I reviewed, scheduled, and published news content across our social media platforms, enhancing audience engagement and interaction. My experience also included presenting the film segment "24 per Second" during the primetime broadcast with Roberto Cavada, where I utilized my journalism s

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Customer Service

Teleperformance Dominicana

Jan 2014 - Dec 2014 (1 year)

As a Customer Service professional, I managed customer interactions, utilizing CRM systems and Microsoft 365 to ensure efficient operations and deliver exceptional customer support. My responsibilities included calendar management, administrative assistance, and account management, all aimed at fostering customer success. • Handled high-volume customer interactions, case documentation, follow-ups, and client support using CRM platforms and communication systems, which strengthened my relationship management skills. • Leveraged CRM tools, including Salesforce, and communication platforms like Slack, to maintain seamless operations and proactive account management. • At Teleperformance, I developed strong organizational, communication, and ad

César María

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