C

César Hernández

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Cartago, Cartago Province, Costa Rica

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Résumé


Jobs verified_user 0% verified
  • Amazon Web Services
    AWS Inside Sales Representative / Account manager
    Amazon Web Services
    Jan 2021 - Jan 2024 (3 years 1 month)
    Managed up to 30 accounts simultaneously across multiple industries, optimizing cloud costs with 20% average savings. Increased sales by 15-20% annually through upselling/cross-selling. Used Salesforce CRM for sales cycle management and report generation. Collaborated with technical teams to implement efficient client solutions. Participated in a quality group, mentoring inside account representatives to enhance their metrics through action plans. Collaborated in initiatives aimed at achieving proposed goals.
  • Languageline
    English Interpreter
    Languageline
    Jan 2020 - Jan 2021 (1 year 1 month)
    Delivered accurate, confidential interpretation across medical, psychiatric, and legal sectors. Specialized in complex terminology with a focus on cultural sensitivity and effective communications.
  • A
    Escalation Especialist / Support specialist
    Amazon Retail
    Jan 2019 - Jan 2020 (1 year 1 month)
    Managed customer escalations and made decisions on refunds, replacements, and credits, maintaining customer satisfaction above 90%. Supported agents, enhancing problem-solving through effective communication and collaboration. Collaborated with cross-functional teams and followed up with drivers using CRM tools like Salesforce. Maintained response and resolution times at 90% of customer expectations using ticketing systems and strong time management.
  • T
    Azure Billing and Technical Specialist
    TEKEXPERTS
    Jan 2018 - Jan 2019 (1 year 1 month)
    Managed billing inquiries and optimized cloud costs, achieving an average reduction of 15%. Acted as an intermediary for technical inquiries, ensuring efficient responses. Prepared reports and analyzed data, maintaining customer satisfaction above 90%. Collaborated with support teams to ensure effective solutions and an exceptional experience.
  • Sykes
    Sales Accelerator
    Sykes
    Jan 2017 - Jan 2018 (1 year 1 month)
    Consistently exceeded monthly sales targets by 120% for 6 consecutive months, ranking among the top sales performers in the company. Led the development of action plans and provided mentorship to 10+ colleagues, resulting in 80% achieving their sales objectives. Designed and implemented incentive strategies that led to a 15% increase in team sales and improved customer engagement. Optimized the sales pipeline by analyzing KPIs and identifying areas for improvement, contributing to team sales efficiency.
Education verified_user 0% verified
  • W
    Web Development CENFOTEC
    Jan 2023 - Current (3 years 8 months)
  • U
    Bachillerato en Educación Diversificada
    U.P.R.H.M
    Jan 2014 - Jan 2015 (1 year 1 month)