César Escobar Onboarding Specialist and Project Manager

Partner Support - Account Management

Clearview

Jan 2024 - May 2024 (5 months)

Operating as the lead point of contact for all matters specific to client accounts, ensuring that all client needs and expectations are met. Building and maintaining strong, long-lasting customer relationships, which involves regular communication and understanding of the client's business. Managed over 50 client accounts, ensuring their successful integration and continuous support. Conducted onboarding training sessions to acquaint clients with our services and tools. Worked collaboratively with clients to achieve targets for revenue and lifecycle. Assisted clients with strategies to increase their seat acquisitions. Maintained constant communication with upper management to relay client needs and feedback.

Project Manager

Binance

Oct 2023 - Dec 2023 (3 months)

Formulated and executed project strategies aligned with organizational objectives. Mentored and guided project teams, fostering a collaborative and high performance culture. Established clear project goals, objectives, and KPIs, consistently surpassing targets. Collaborated across departments to optimize project workflows and streamline processes. Proactively addressed complex project issues, employing creative problem solving for swift and effective resolutions.

Onboarding Specialist

Binance

Jun 2022 - Oct 2023 (1 year 5 months)

Led the onboarding process for new employees, ensuring a smooth transition into the organization. Streamlined onboarding procedures, reducing the time required to get new hires up to speed by 20%. Conducted orientation sessions and provided training on company policies and procedures. Acted as a point of contact for new employees, addressing questions and concerns.

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Team Leader

Hopper - Telus International

Jan 2022 - Jun 2022 (6 months)

Managed a team responsible for delivering exceptional customer care, handling reservations, and coordinating flights and car rentals. Guided team members in providing top-notch customer service, resulting in consistently high customer satisfaction ratings. Streamlined reservation processes, reducing booking errors by 15% and improving overall efficiency. Oversaw the smooth execution of flight and car rental logistics, ensuring a seamless travel experience for clients. Collaborated closely with other departments to optimize travel services, contributing to an 20% increase in cross-selling and upselling opportunities. Navigated challenges in the travel industry with adaptability and innovation, consistently seeking ways to enhance services an

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Team Leader

CCC TELUS INTERNATIONAL

Feb 2019 - Jan 2022 (3 years)

Lead a dynamic team providing comprehensive gaming services, encompassing tech support and customer service. Mentor and guide team members, fostering a collaborative and high performance environment. Set clear team goals, objectives, and KPIs, consistently achieving and exceeding targets. Implement innovative strategies to enhance the gaming support experience, resulting in a 25% increase in customer satisfaction. Collaborate cross-functionally to streamline technical processes and optimize customer support workflows. Proactively address complex technical issues, utilizing creative problem-solving to ensure swift and effective resolutions.

César Escobar

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