Cesar Ceron Account Executive

Account Executive

Aloware

Jul 2024 - Current (2 years)

•Manage and grow a diverse portfolio of client accounts, ensuring high levels of satisfaction and retention. Present and demonstrate Aloware’s powerful features—including CRM integration, AI-powered routing, local presence, and the Powerdialer—to both prospective and existing clients. Specialize in helping clients, particularly HubSpot users, leverage seamless CRM integrations and automation to streamline their workflows and communication strategies. Guide customers in adopting AI tools within Aloware to overcome communication challenges, improve efficiency, and enhance customer engagement. Closing and managing mid-market SaaS deals ($12K–$50K+ ACV) in the CRM/dialer space, driving multi-stakeholder sales cycles, compliance workflows, and

Onboarding Specialist

Aloware

Sep 2023 - Jul 2024 (11 months)

Customer Onboarding: Ensure seamless and successful onboarding of Aloware's new customers, guiding them through our product and services. Product Knowledge: Develop expertise in Aloware's software and solutions to effectively educate and assist customers during the onboarding process. Experience in CRM Integration Processes: Led the seamless integration of Aloware's software with clients' existing CRM systems, streamlining workflows and enhancing data management capabilities. AI Tool Utilization for Productivity Enhancement: Leveraged cutting-edge AI tools to optimize processes, boost efficiency, and deliver enhanced productivity for both internal operations and customer-facing interactions. Training and Support: Provide comprehensive t

Customer Success Specialist

Cisco

Jan 2022 - Sep 2023 (1 year 9 months)

Leading B2B SaaS Onboarding: Spearheaded the successful onboarding process for US-based customers, ensuring seamless integration and a positive initial experience. Resource Coordination: Orchestrated and coordinated technical resources across the entire client portfolio, optimizing resource allocation for maximum efficiency and client satisfaction. Cross-Team Collaboration: Acted as a liaison between internal Cisco teams and external partner teams, both technical and non-technical, to facilitate collaboration and deliver comprehensive solutions to clients. Customer Retention: Played a pivotal role in maintaining a low customer churn rate by proactively addressing customer concerns, identifying pain points, and implementing solutions to e

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B2B Sales Development Representative

Access Insurance Services

Aug 2021 - Dec 2021 (5 months)

Lead Generation: Successfully generated high-quality leads for Small and Medium Businesses (B2B) in the commercial vehicle insurance sector, contributing to business growth. Prospect Database Building: Established comprehensive prospect databases across multiple industries, ensuring a diverse and robust lead pipeline. Client Interaction: Managed inbound calls from prospective clients, providing information and guidance to nurture potential leads. Data Analytics: Leveraged data analysis techniques to consistently meet and exceed monthly lead generation targets, achieving a remarkable 61% increase in leads for the operation. KPI Dashboards: Developed and maintained Key Performance Indicator (KPI) dashboards to monitor and assess operatio

SaaS Technical Support Specialist

Ring

Dec 2020 - Aug 2021 (9 months)

Tech Support for SaaS Environment: Provided expert technical support for a SaaS environment, with a primary focus on smart devices and user accounts, ensuring seamless functionality and user satisfaction. User Education: Conducted user training sessions to educate new users on the efficient utilization of cloud services and SaaS tools, empowering them to maximize the benefits of the technology. Device Integration: Assisted customers in integrating new devices into their smart environments, offering guidance on configuration and ensuring compatibility with existing systems. CRM Tools Expertise: Efficiently utilized Customer Relationship Management (CRM) tools to manage and resolve support tickets promptly, maintaining a high level of serv

Customer Experience Rep - Operation Specialist

Capital One

Dec 2019 - Dec 2020 (1 year 1 month)

Issue Resolution with Other Institutions: Collaborated with external banking institutions to address and resolve complex financial issues involving substantial monetary amounts, ensuring equitable solutions for all parties involved. Proactive Customer Outreach: Conducted outbound calls to customers to proactively identify and address challenging account issues, providing personalized assistance and enhancing customer satisfaction. Technical Issue Resolution: Proficiently resolved technical issues related to payment errors made through the app or website, ensuring seamless and error-free financial transactions for customers. Tier 2 Technical Support: Delivered Tier 2 technical assistance to customers, tackling complex inquiries and techni

Cesar Ceron

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