César Ambriz

Content Implementation Specialist

Woebot Health

Jun 2023 - Current (3 years 5 months)

Managing the deployment process to onboard customers in design controlled digital therapeutic products under a B2B SaaS model Designingjourneys and features leveraging prompt engineering and conversational Gen AI Writing build plans, implementation logs, and design controlled documentation as part of the QMS process for enterprise customers Creating internal and customer faced training materials and maintaining the knowledge base updated in Confluence Designing standard processes for addressing technical issues post deployment and for proactive debugging in the adult and adolescent products

Spanish Content Lead

Woebot Health

Mar 2022 - Jun 2023 (1 year 4 months)

Creating style guides and glossaries for Spanish content across different products and audiences Acting as Product Manager to scope the roadmap to create an MVP o the app in Spanish Transcreating UI copy and chatbot conversation flows into Spanish and leading bilingual table read sessions Aligning with Data, Engineering, UX research, and Clinical teams to inform decision making for the Spanish MVP Adapting mental health safety net resources and helplines for the Spanish MVP Vetting and managing translation vendors to integrate with our existing platforms Proofreading, testing, and iterating content in staging and production environments in both English & Spanish Gathering linguistic, cultural, and clinical research to inform decision making

Language Specialist (Spanish)

Age of Learning

Dec 2021 - Mar 2022 (4 months)

Reviewing and translating legal, marketing, and educational content requests from all areas in the company through Jira Auditing previously localized content to ensure it is culturally and linguistically appropriate for new target markets Providing assistance during voice over recording sessions to solve scripting issues Updating and maintaining CAT memories, glossaries, and style guides to ensure consistency and accuracy

Linguist

Telefónica Movistar

Apr 2020 - Dec 2021 (1 year 9 months)

Creating, proofreading, and iterating customer and user oriented content on landing pages and app, including FAQs, e-commerce flows, surveys, and training materials Annotating and validating the accuracy of the AI's understanding of intents and entities (ML/NLP) and ensuring the correct assignment of FAQs and chatbot conversation flows for each use case Executing digital marketing initiatives focused on social media, SEO, email marketing, and landing pages.

Lead Copywriter & Marketing Production Coordinator

CIAL Dun & Bradstreet

Jan 2018 - Apr 2020 (2 years 4 months)

Managing internal marketing requests from offices across LATAM Leading a team of copywriters and designers in the Marketing Production Team across Latin America QAing and auditing B2B marketing assets across channels and training materials for inside sales Creating, implementing, and tracking content marketing initiatives and campaigns Establishing style guides and glossaries for use across Spanish-speaking markets QA and UX writing audits in customer-faced platforms (SaaS) for supplier, credit, and compliance risk management Creating communication strategies for multiple customer and lead generation funnel journeys

Translator and Customer Service

Dun & Bradstreet

Dec 2015 - Jan 2018 (2 years 2 months)

Translating credit, supplier, and compliance risk management reports for international customers Handling international customer service and post-sales requests

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César Ambriz

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Behavioral traits