Chelsea Pernito
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Customer Support/ Executive Assistant/ Travel Consultant
Cebu City, Central Visayas, Philippines
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Account Specialist public Remote experienceCredit GloryJul 2024 - Aug 2026 (2 years 2 months)• Addressed a high volume of inbound calls for a US-based credit repair company, guiding clients through inquiries regarding their credit reports, scores, and dispute process.
• Initiated outbound calls to follow up on outstanding or unresolved inquiries, ensuring prompt client support and resolution.- Executive Assistant public Remote experienceVAA PhilippinesFeb 2024 - Mar 2025 (1 year 2 months)• Administered comprehensive support to the Co-Founder of a US-based entity.
• Overseeing new product listings and executing diverse tasks and directives for daily business operations.
• Data entry - Travel ConsultantTeleperformanceMay 2021 - Feb 2024 (2 years 10 months)• 05/2021- 07/2022: Served as a Travel Consultant for Expedia Chase, exclusively assisting Chase Cardmembers with their travel requirements, including booking and modification of flights, hotels, car rentals, and activities.
• 07/2022- 02/2024: Supported Egencia UK by managing comprehensive corporate travel arrangements for various UK-based companies through inbound/outbound calls, email, and live chat. Processed new travel bookings and executed modifications for flights, hotels, car rentals, ferries, trains, and activities.
• Responsible with calling suppliers globally
• Amadeus (GDS) proficient/ Ticketing Agent (voluntary and involuntary change) - Customer Support / Tier 2 - Escalation SpecialistTeletechOct 2019 - May 2021 (1 year 8 months)• Managed inbound calls for HP (Hewlett-Packard), addressing customer orders and inquiries.
• Achieved promotion to Tier 2 after 5 months, subsequently handling escalated issues (lost orders, defective items, troubleshooting)
• Responsible for taking supervisor calls