Celine Maasland

Celine Maasland

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Head of People and Culture at RVezy.com
Ottawa, Ontario, Canada

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Résumé


Jobs verified_user 0% verified
  • R
    Head of People and Culture
    RVezycom
    Sep 2020 - Current (4 years 11 months)
    - Manage full-cycle hiring: create job postings, source, screen, interview, ensure a positive candidate experience, and onboard - Define and implement strategies to attract, hire, and retain top talent across the company with a focus on building a diverse and inclusive team. - Work with cross-functional teams to understand talent needs, and strategize to fill gaps - Lead team-wide events to create an impactful work experience and stay aligned with the company's values - Be a champion of the company culture, helping the team understand and live the core values through effective programs that promote morale while achieving the company goals. - Function as a trusted advisor to the leadership team and assist in talent and succession planning st
  • R
    Senior Customer Success Expert and Jr. HR Manager
    RVezycom
    Jul 2019 - Sep 2020 (1 year 3 months)
    - Provide support for RV owners and prospective renters using phone, chat or email communication - 1st and 2nd level support (especially for Italian and Spanish speaking customers) - Provide input, ideas and brainstorm on RVezy Customer operations - Provide input and improvements on future business processes - Be creative and think strategically on how to drive Awareness, Listings and Sales. - Resolve disputes between RV owners and renters in a fair and timely fashion - Process insurance claims for accidents that occur during RV rentals. - Work with our insurance provider, Intact, to ensure that insurance claims are handled and communication is maintained between all parties - Manage partnerships between RVezy and community partners such a
  • R
    Customer Success Expert and Dispute Resolution Manager
    RVezycom
    May 2018 - Jul 2019 (1 year 3 months)
    - Provide support for RV owners and prospective renters using phone, chat or email communication - 1st and 2nd level support (especially for Italian and Spanish speaking customers) - Resolve disputes between renters and owners over charges and damages - Provide input and improvements on future business processes - Helped resolve disputes between RV owners and renters in a fair and timely fashion
  • F
    HR Assistant
    Ferguslea Properties Ltd
    May 2017 - Dec 2017 (8 months)
    - Assisted the HR department as well as the Director of Organizational Development with various projects and tasks - Took part in the hiring process of new employees, writing offer letters, checking references and participating in interviews - Helped to organize and carry out new employee orientation and training - Was key in the facilitation and rollout of an organizational culture survey and assessment - Helped create and facilitate new Health and Safety initiatives
  • C
    International Marketing Officer
    CELT Language School
    May 2016 - Dec 2017 (1 year 8 months)
    - Worked full-time May to August 2016, then continued to work remotely on a more contractual basis from August 2016 to December 2017. I still continue to be involved with CELT today. - Attended international study conferences as a representative for the school in St. Petersburg, Russia (ALPHE study conference, October 2016) and Bogotá, Colombia (Quality English study conference, March, 2017)- used personal selling techniques to strengthen partnerships with existing clients and acquire new ones - Also continued my duties as an Administrative Assistant and Host Family Organizer
  • C
    Administrative Assistant and Host Family Organizer
    CELT Language School
    May 2015 - May 2016 (1 year 1 month)
    - Worked full time May to August then helped remotely during the school year - Continued to perform key administrative assistant duties from last year - Took on responsibilities of Host Family Organizer - Placed incoming students with host families throughout Cardiff - Was the main contact for all students and host families in case of emergencies or situations - Accommodated requests for students, group leaders, and teachers to ensure that the needs of all students were met with their host family placement - Advertised and searched for new host families and performed all on boarding procedures to properly train families
  • C
    Administrative Assistant
    CELT Language School
    May 2014 - May 2015 (1 year 1 month)
    - Worked full time May to August then helped remotely during the school year - Promoted the school through their social media platforms as well as through videos - Communicated with students and potential students to help process their enrollments - Acted as a liaison between students and staff - Organized social outings for students and accompanied them as a guide - Key part of the welcoming committee for incoming students
  • C
    Assistant and Lead Guide
    CELT Language School
    Jun 2013 - May 2014 (1 year)
    - Worked full time from June to August then did some work remotely during the school year - Helped to organize and lead activities and trips for foreign students attending the school - Helped with the student orientation sessions as well as language placement testing - Assisted teachers and directors to create class schedules - Acted as a chaperone during all student outings
Education verified_user 0% verified
  • Thammasat University
    Bachelor of Business Administration - BBA, International Business
    Thammasat University
    Jan 2019 - Dec 2019 (1 year)
    Completed a semester abroad at Thammasat University taking classes as part of their BBA program
  • T
    Bachelor of Commerce (B.Com, International Management
    Telfer School of Management at the University of Ottawa
    Jan 2015 - Dec 2019 (5 years)
    Graduated Cum Laude from the University of Ottawa with a Bachelor of Commerce (Specialization in International Management)
  • M
    Education
    Moorestown High School
    Jan 2011 - Dec 2015 (5 years)
    Actividades y grupos: Italian Club President, Spanish Club President, Girls and Boys Volleyball, Interact Club, French Club
Projects (professional or personal) verified_user 0% verified
  • T
    Mentor
    The3Skills
    Jan 2021 - Aug 2021 (8 months)
    - The3Skills offers an 8-Part online course that covers topics like LinkedIn Optimization, Building Effective Resumes, Salary Negotiation and Networking meant to help people find jobs. - I act as a mentor for Project Pivot, working with students in the program to help provide guidance and advice in their journey to pivot into their dream job
  • W
    Chief Operating Officer
    WeExchange
    Nov 2019 - Mar 2020 (5 months)
    - WeExchange is a global charity initiative that encourages exchange students to donate their used goods after the semester abroad to a local charity. We minimize waste, provide to those in need and give back to our host city. - Work with the founder to create promotional and digital marketing content - Help develop strategies to grow our network - Manage the ambassadors from our partner universities and help them to execute an organized and successful donation day - Unfortuantely with the pandemic we had to pause operations of WeExchange
  • A
    Exchange Participant Manager
    AIESEC Canada
    Jan 2017 - Sep 2017 (9 months)
    - Manage the outgoing exchange process including, but not limited to, exchange participant selection, exchange module training, matching, cultural and exchange preparation, participant support and reintegration - Plan and execute participants’ screening practices such as application and interview process - Keeping up-to-date with global demand and trends for exchange opportunities
  • S
    Strategy Consultant and Head of Communications
    Selfiecopter
    Oct 2016 - Mar 2020 (3 years 6 months)
    - Selfiecopter is a tech startup based in Saint Petersburg, Russia that uses drones to capture videos and photos for tourists of the city - Create and curate website content and promotional materials - Report to the CEO and help to oversee business operations - Strategize about future expansion and how to achieve business goals
  • A
    Corporate Relations Representative
    AIESEC Canada
    Jan 2016 - Dec 2016 (1 year)
    - Prospect potential partnership opportunities with local businesses in the National Capital Region, specifically the West End (Kanata) - Pursue leads through cold calls, networking events, sales meetings, etc. - Meet with CEO's and HR representatives to help find ways for AIESEC to provide solutions for problem areas in their organizations. - Help AIESEC match local companies with qualified international interns that are the best fit for them.
Awards verified_user 0% verified
  • University of Ottawa
    Graduated Cum Laude from the University of Ottawa
    University of Ottawa
    Jan 2019
    Graduated Cum Laude from the Bachelor of Commerce at the University of Ottawa
  • A
    Gold Medal Winner for the National Spanish Exam
    American Association of Teachers of Spanish and Portuguese
    Jun 2015
    Received the highest score in the state of New Jersey on the National Spanish Exam at the highest level (level 6). The exam tested reading and listening comprehension as well as grammar and vocabulary.
  • M
    Graduated with Honors
    Moorestown High School
    Jun 2015
    I graduated with Honors from Moorestown High School. This means that I was in the top 10% of my graduating class of 380 people.