C
Celia Ailet
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Sales executive
Heroica Veracruz, Veracruz, Mexico
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work
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Customer expert and sales repMarsSep 2022 - Current (2 years 9 months)- Customer ServiceAgents OnlyFeb 2022 - Aug 2022 (7 months)- Handle more than 50 interactions per day from English and Spanish speaking customers, resolving customer queries and complaints. Meticulously verified client documentation and ensured all company requirements were met.
- CCustomer service repCONNEMPATHYOct 2019 - Feb 2022 (2 years 5 months)- Answered product and service questions and offered information on related products and services. Placed and canceled an average of 200+ orders from customers, distributors, and agents a week. Maintained a customer account information database (incl. canceling and updating customer accounts.) Key achievements: Maintained customer retention rate 40% above the company average.
- HPersonal AssistantHELYDEEMar 2017 - Oct 2019 (2 years 8 months)- Improved communication between executives/customers. Supported executives with project support, data tracking, and administrative tasks. Frequently commended for quick-thinking and resourcefulness. Manage all calls, collect and sort mail. Maintain daily task list, arrange meetings, and make appointments. Plan and supervise all personal travel arrangements.