C
Cedrika Jones
About
Detail
Houston, Texas, United States
Résumé
Jobs
verified_user
0% verified
Claim AdjusterState FarmJul 2023 - Current (3 years 2 months)• Investigate claims and analyze documentation to identify discrepancies and resolve issues efficiently. • Handle sensitive customer information while maintaining confidentiality and compliance standards. • Communicate with clients and internal teams to provide timely updates and support. • Apply analytical thinking and problem-solving skills in high-volume environments.- Mortgage Loan ProcessorNewrezMar 2019 - Jul 2023 (4 years 5 months)• Managed confidential financial records and ensured data accuracy across systems. • Reviewed documentation for compliance and identified inconsistencies or missing information. • Worked closely with clients and internal departments to resolve processing issues.
- Mortgage Loan ProcessorloanDepotDec 2017 - Mar 2019 (1 year 4 months)• Processed documentation while maintaining attention to detail and organizational accuracy. • Provided customer support and resolved issues related to loan processing and records.
Education
verified_user
0% verified
- CompTIA A+ Core 2CompTIAJun 2026 - Current (3 months)
- CompTIA Security+CompTIAJun 2026 - Current (3 months)
- Network+ (In progress)CompTIAMay 2026 - Current (4 months)
- CompTIA A+ Core 1CompTIAMay 2026 - Current (4 months)
- SAAS CybersecuritySan Jacinto Community CollegeAug 2024 - Jul 2026 (2 years)Cybersecurity and Information Technology Coursework Relevant Coursework: Network Security, Digital Forensics, Computer Systems, Scripting Languages
Projects (professional or personal)
verified_user
0% verified
- IIT Help Desk Home LabMay 2026Configured Windows virtual machines, created user accounts, performed password resets, installed software, and troubleshot connectivity issues to simulate help desk support tasks, including the implementation and maintenance of Virtual Private Networks (VPNs).
- DDigital Forensics & Security LabsMar 2026Used forensic and security tools to analyze system activity, investigate incidents, and understand cybersecurity threats. Applied hands-on experience with CrowdStrike Falcon, Microsoft Sentinel, vulnerability management, and VPN configurations to analyze security events and threat detection workflows.
- SSOC Analyst Lab SimulationsFeb 2026Performed hands-on cybersecurity labs involving log analysis, threat detection, incident response, and basic network monitoring in virtual environments.
- NNetwork Troubleshooting ProjectJan 2026Practiced diagnosing network issues involving IP addressing, DNS, and DHCP while testing connectivity and resolving simulated network problems.