Cedric Parilla

Enterprise Customer Success Manager

Glassdoor

Apr 2022 - Mar 2023 (1 year)

• Achieved 100% Monthly Contract Value (MCV) goal by partnering with Account Manager to continuously address customer feedback, goals, and business objectives by demonstrating product value & attention to detail • Managed and optimized client content and recruitment advertising campaigns including display advertising and profile branding, allowing for consistent product performance and delivery resulting in 100% delivery to maximize revenue • Managed cross-functional coordination between internal departments to ensure client needs are met, collaborate with implementation, sales, marketing, finance, and go to market teams. • Retained 100% of global clients quarter-over-quarter and turned them into repeat buyers, maintaining $3M million in

Senior Customer Success Associate

Workstream

Jun 2021 - Mar 2022 (10 months)

• Onboarded and conducted trainings about new features and product releases resulting in a 10% growth in revenue quarter-over quarter • Pro-actively analyze customer product usage and evaluate account health and metrics through Salesforce, Mode, and Tableau reports to provide data driven communication • Collaborate with Customer Success, Sales, Product & Engineering team to develop and prioritize a list of key and strategic process improvement projects and initiatives, aimed at increasing core KPIs, and team efficiency. • Development of a Low Applicant Playbook for all CS Teams to assist with consulting clients with optimization and engagement recommendations • Q3 and Q4 of 2021, managed a book of business of 180 clients achieving metri

C

Client Success Specialist, Enterprise Segment

Jan 2021 - Jun 2021 (6 months)

C

Client Success Specialist, Mid-Market Segment

Nov 2018 - Jan 2021 (2 years 3 months)

• Collaborate cross-functionally with internal teams (Product, Sales, Aggregation, Operations, Integrations) to troubleshoot issues and improve processes, to ensure client satisfaction and continuous improvement • Conducted monthly/quarterly business reviews with clients to discuss product performance and growth opportunities • Mentored for the Client Success Training Program. • Effectively delivered weekly trainings/webinars to clients, onboarding them to be knowledgeable with branding and best practices for recruiting online to increase business growth • Achieved Business Retention goal of 88% quarter over quarter. • Maintained $4.5 million in NRR by identifying cross sell and upsell opportunities with a book of business of 200 clien

Cedric Parilla

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