Senior Business Analyst
Uber
Jul 2022 - Aug 2022 (2 months)
• Led analytics for Uber India’s marketplace, partnering with product, operations, and finance teams to align on business objectives and experiment design, ensuring, data-driven strategy across LoBs.
• Developed scalable automation processes for driver tagging, reducing support escalations by 65% and lowering operational costs by 8% through improved driver issue categorization.
• Co-developed an internal tool to optimize a $1.5M promotional budget, boosting pricing competitiveness and increasing trips per user by ~2%, which improved overall ROI on marketing spend.
• Launched a daily payout feature for drivers (in collaboration with risk team), improving payout accuracy and increasing driver acceptance rates by 5%, thereby enh