Vice President of Customer Success
Affirm
Jan 2020 - Mar 2022 (2 years 3 months)
Built and lead the Enterprise Client Success team of 30 CS managers.Managing relationships with the largest clients across Retail, Home & Lifestyle, Mobile and Travel companies including AT&T, American Airlines,Casper, Expedia, Lowe's, Peloton Priceline, Samsung, Signet Group,Target, Walmart, WSI group.
Exceeded revenue targets consistently and doubled the business to a total revenue of $xxxM annually.
Signed multi year exclusive contracts with Affirm's top 20 partnerships.
100% C level and Joint Success Plan coverage.
97% client retention rates.