Dan Schreiber

Senior ServiceNow Engineer II

HubSpot

Jun 2024 - Current (2 years 3 months)

ServiceNow Engineer

HubSpot

Aug 2022 - Jun 2024 (1 year 11 months)

• Implement and support custom ITSM, Third-Party (Vendor) Risk Management, Source-to-Pay Ops, and non-ITSM applications. • Build custom pages, visualizations and lists in Configurable Workspace(s) using UI Builder. • Design and consult on technical solutions for onboarding additional teams onto the NOW platform.

ServiceNow Administrator

Thrive

Dec 2019 - Jul 2022 (2 years 8 months)

• Designed technical solutions for CSM and various ITSM teams. • Configured Workspace(s) for support teams. • Led company-wide initiatives targeting adoption of the new Client Portal. • Managed releases and organized scrum meetings for the ServiceNow Application Development team.

ServiceNow Administrator

Toast

Feb 2018 - Dec 2019 (1 year 11 months)

• Solution Architect and Administrator of ServiceNow environments. • Implemented ITSM, Service Portal and custom applications in a newly deployed environment.

Business Systems Analyst

Toast

Sep 2017 - Feb 2018 (6 months)

• Salesforce administration, including maintaining sensitive information and managing user permissions. • Identified inefficient processes and flows to be reevaluated and rebuilt. • Proposed departmental process changes as the company continued to scale.

Triage Specialist; Tier II Support

Liaison

May 2016 - Sep 2017 (1 year 5 months)

• Use SQL to identify product defects and submit JIRA tickets to address bugs. • Review resolved bug-tracking tickets to ensure defects are no longer in production environments. • Provide analysis for new product launches, new feature implementations, and scheduled software releases. • Use Salesforce to communicate with Account Managers and clients regarding new features and bug fixes.

Knowledge Management Project - Operations Manual

Liaison

Mar 2016 - May 2016 (3 months)

• Manage the development of a new Operations Manual, encompassing four core departments. • Direct a team to produce documentation for internal and external business practices. • Coordinate with middle management to validate all new documentation. • Work with the Director of Training to format and organize documentation on cloud-based platform.

Senior CSR & Tier I Support

Liaison

Apr 2015 - May 2016 (1 year 2 months)

• Submit and track the progress of support tickets using Salesforce • Significantly reduce call and email inquiries through recommended enhancements to products • Assist in training new hires, emphasizing important company policies and documentation procedures • Serve as main contact for Associate Representatives answering complex questions

Associate Customer Service Representative

Liaison

May 2014 - Apr 2015 (1 year)

• Front-line responder to inquiries from applicants, evaluators and admissions officers • Troubleshoot issues with web-based applications, including completion requirements and billing inquiries • Reduce client inquiries by tracking common questions and technical errors

O

Internship

Office of New York State Assemblyman Charles Lavine

Jul 2013 - Aug 2013 (2 months)

• Research state legislation regarding community benefit agreements and affordable housing. • Engage in round-table discussions with the Assemblyman about significant local and national policies. • Inform the Assemblyman of local and state news, and recommend events to consider attend.

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