Charan Singh

Charan Singh

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Head of Engineering - AI Foundations
Seattle, Washington, United States

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Jobs verified_user 0% verified
  • NetDocuments
    Head of Engineering - AI Foundations
    NetDocuments
    May 2026 - Current (6 months)
    • Lead the AI platform team powering all AI-enabled product capabilities across the organization.
    •  Own AI Foundation Services, including model integrations (Azure OpenAI, AWS Bedrock, Anthropic), AI Gateway (Portkey), and core AI pipelines for extraction, summarization, classification, and clause extraction.
    •  Drive internal AI tooling, including AI Foundation Studio for model evaluation and experimentation.
    •  Lead engineering delivery for the company’s top AI initiative, partnering with Product and engineering teams to execute the AI roadmap.
    •  Own the external-facing MCP platform, ensuring reliability, customer support, and continuous evolution.
    •  Oversee AI cost governance, model routing, and usage analytic
  • Expedia Group
    Senior Engineering Leader - Software, Data & AI
    Expedia Group
    Jul 2022 - Apr 2026 (3 years 10 months)
    • Led a multi-team org of 25+ engineers (US/India) owning security, data and developer platforms for 150M+ users across 70+ countries.
    • Drove security posture transformation: improved compliance from 15% → 85% in 12 months via risk-based prioritization across engineering, security, and business leadership (GDPR/CCPA).
    • Architected a high-throughput streaming data platform (Kafka, Flink, S3, Airflow) processing billions of daily events, enabling real-time fraud detection and executive risk dashboards.
    • Designed AI-driven Slack→Jira automation platform that saved thousands engineering hours/year and improved developer productivity across the organization.
    • Owned internal developer platform strategy: improved microservi
  • Progressive Insurance
    Senior Product Owner - Cloud & AI
    Progressive Insurance
    Jan 2020 - Jul 2022 (2 years 7 months)
    • Led cloud engineers across 12 product domains, owning cloud platform strategy and enterprise-wide adoption.
    • Cut environment provisioning from 12 weeks to
  • Progressive Insurance
    Principal Solutions Architect - Commercial Lines IT
    Progressive Insurance
    Jan 2016 - Jan 2020 (4 years 1 month)
    • Led architecture and delivery of a commercial lines quoting platform, aligning business, product, and vendor teams to modernize a revenue-critical system.
    • Reduced quote turnaround time by 75% (weeks → days), improved conversion rates by ~40%, generating $100M+ in annual revenue impact.
    • Made critical architectural decisions mid-flight, identifying scalability and auditability gaps and realigning without derailing delivery timelines.
  • Progressive Insurance
    Principal Software Engineer - Personal Lines IT
    Progressive Insurance
    Jan 2012 - Jan 2016 (4 years 1 month)
    • Architected enterprise web and mobile platforms aligned to long-term scalability and enterprise standards.
    • Drove platform simplification: reduced non-value-added dependencies by 70%+, accelerating delivery by 2× through system decomposition.
  • Progressive Insurance
    Senior Software Engineer - Claims IT
    Progressive Insurance
    Dec 2004 - Jan 2012 (7 years 2 months)
    • Founding engineer on a multi-year claims payments transformation delivering $100M+ in verified savings within 5 years.
    • Designed and implemented claims fraud detection system applying risk scoring and behavioral analytics across high-volume transaction flows.
  • Citi
    Software Development Engineer - Credit Card Technology
    Citi
    Jul 2000 - Dec 2004 (4 years 6 months)
    • Built and maintained the Fast Card and Balance Transfer applications serving millions of credit card customers across 100+ countries, supporting critical transactional workflows at global scale.
    • Developed full-stack features across web, middle tier, data layer, and web services using object-oriented design principles; contributed to early adoption of VB.Net, ASP.Net, ADO.Net and Java.
    • Provided on-call production support, diagnosing and resolving high-impact incidents
Education verified_user 0% verified
  • Indian Institute of Technology Roorkee
    Indian Institute of Technology, Roorkee
    Indian Institute of Technology Roorkee
  • The University of Texas at Austin
    Postgraduate Program - AI & Machine Learning
    The University of Texas at Austin
  • Indian Institute of Technology Roorkee
    Bachelor of Technology - BTech
    Indian Institute of Technology Roorkee
  • Cleveland State University
    Master of Business Administration - MBA
    Cleveland State University
Projects (professional or personal) verified_user 0% verified
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