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Abhishek Abhishek
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Head of Global Engineering & Science, Customer Support & Security
Washington, United States
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Head of Global Engineering & Science, Customer Support & SecurityOutreachJun 2019 - Current (7 years 3 months)Building a System of Reality and the Architecture of Autonomy for Revenue Systems: a self-optimizing agentic workflow platform that manages the entropy of complex enterprise environments by capturing the tribal knowledge and silent wisdom of top performers and operationalizing it across revenue workflows with scalable, consistent precision. Inventor of Kaia - the seller’s guide to deal execution. https://www.outreach.io/platform https://www.outreach.io/company/about- PARTNER MANAGER OF ENGINEERING & RESEARCH – AI & RESEARCHMicrosoftJan 2017 - May 2019 (2 years 5 months)• Worked on a confidential incubation project in the Business AI group. • Part of a team involved in product and technical strategy definition leading to Bonsai acquisition. • Short-term medical leave of absence for 4 months. • Previously, head of “Engineering and Research” for AI-powered Ambient Intelligence platform in the Business AI group. o Staffed and developed team consisting of computer vision scientists, sensor experts, scientists in both classical machine learning and DNN-based perception methods and engineers with experience in applications, devices, intelligent edge-compute and cloud services. o Platform targets to perform real-time actuations and enable rich semantic queries that blend the physical and digital worlds together b
- PARTNER DIRECTOR OF ENGINEERING - SKYPEMicrosoftNov 2013 - Dec 2016 (3 years 2 months)• Head of the overall engineering effort (100+ engineers) across Redmond, Tallinn and London sites for Skype consumer clients for all first-party platforms with a combined monthly user-base of more than 150 million. This includes: o Skype desktop for Windows, Skype UWP for PC, XBOX, Windows Phone, and Hololens, legacy clients. Involved deep collaboration with multiple teams across the company. o Skype Translator which performs real-time translation of audio spoken in different languages in a two-party voice/video call. This product was judged greatest software innovation of the year award for 2016 by popular science – https://www.onmsft.com/news/skype-translator-judged-as-the-greatest-software-innovation-of-the-year-by-popular-science/amp.
- PARTNER DEVELOPMENT MANAGER - BINGMicrosoftFeb 2013 - Nov 2013 (10 months)• Led the speech recognition run-time and analytics teams. • Responsible for both on-device as well as cloud-based speech recognition. • Contributed to making Microsoft’s speech recognizer state of art real-time recognizer in the industry. o Switched the speech decoder from GMM to DNN based recognizer to match recognition accuracy with any other product at that time. o Improved the cloud scale for speech recognition by 2.5x while bringing down cloud-based speech recognition latency by 3x to near real-time for all the supported client endpoints: Win10, XBOX One/360, Windows Phone Blue/Apollo/Mango devices. o The effort served as a key underpinning for Cortana scenarios.
- PARTNER DEVELOPMENT MANAGER - OFFICEMicrosoftSep 2009 - Feb 2013 (3 years 6 months)• Led engineering team for Lync real-time voice-video communications across client, on-prem server and cloud services powering both 1-1 calling and conferencing scenarios for voice (including PSTN calls), video and application sharing modalities. • Responsible for core media stack (which has pipelines for audio-video, transport stack, bandwidth estimation and throttling, audio mixer), multi-platform support, hardware offload, Audio-Video Conferencing server, Application Sharing server, Mediation Server for PSTN inter-connect, Media Relay server, devices such as Round-table, VoIP phones, engagement with external partners like NVIDIA, Intel, QCOM and Polycom. • Shipped Lync 2010 and Lync 2013 for both on-premises and Office365 service custome
- PRINCIPAL DEVELOPMENT MANAGER – WINDOWSMicrosoftJul 2004 - Sep 2009 (5 years 3 months)• Led development of many client and server networking technologies in Windows: o All connection technologies like Wi-Fi, authenticated Ethernet, Mobile Broadband and BTPAN for Win7. Includes auto-connection, authentication, security, API/extensibility platform, driver model, ISV and IHV engagements, provisioning story as well as overall connection UX (toast that comes up on clicking signal bars). o Primary architect of ‘extensible Native Wi-Fi’, which is shipping in all Microsoft client devices. Our effort ensured industry-wide adoption of the Windows Wi-Fi client thereby enabling consistent client and manageability experience. o Core services like network sharing, network location, connectivity detection and network diagnostics for Win7.
- SOFTWARE DEVELOPMENT LEAD/DEVELOPER – WINDOWSMicrosoftJan 1999 - Jun 2004 (5 years 6 months)• Designed and implemented IP security subsystem in Win2K, WinXP and Win2K3 servers. • Responsible for IPsec service, IPsec kernel-mode driver, Generic Packet Classifier kernel-mode driver, IPsec hardware offload, policy stores (domain and local) and policy agents. • Added IPsec IPv6 capability in Win2K3 preview. • Led effort on wireless services, driver model and IHV engagement as well as several network services (such as DHCP and SMB) for Windows XP SP2.