Client Engagement & Upselling Associate (Cocktail Bartender)
The Robinson Cocktail Lounge - TMG
Jul 2021 - Aug 2025 (4 years 2 months)
- Increased per-customer sales by 25% through consultative recommendations and premium upselling. - Engaged 30+ new guests per shift while building relationships that encouraged repeat visits and referral business. - Applied consultative communication and objection handling to strengthen retention and customer loyalty.