Kimberley Harris
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Partnership Manager
Canada
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Résumé
Jobs
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Customer Success ManagerFreestarMay 2026 - Current (6 months)- Senior Partnership ManagerSystem1Jul 2023 - May 2026 (2 years 11 months)- Planned and executed an international growth strategy to secured new partnerships and foster long term relationships resulting in a 6x increase of the customer base within 2 years. - Executed deep dive on page technical audits to identify and resolve integration issues, latency bottlenecks, and ad rendering errors, ensuring a high quality user experience and maximum fill rates. - Led end to end product improvement projects by translating complex partner requirements into improvement opportunities; collaborated with Engineering to launch key feature updates that drove retention. - Managed a high value portfolio of AdTech partners, leveraging data driven insights to optimize yield and exceed annual revenue targets.
- Partnership ManagerSystem1Nov 2021 - Jun 2023 (1 year 8 months)- Managed a high value book of business, identified opportunities to expand client adoption of additional product lines and increase account level revenue through strategic cross selling. - Leveraged Tableau to visualize key programmatic metrics (RPM, Fill Rate, IVT) and utilized these metrics to lead data driven growth opportunities for partners. - Optimized the end to end partner onboarding and client management lifecycle by designing custom CRM workflows, reducing onboarding bottlenecks and improving visibility into partner health. - Developed proactive strategies to manage traffic quality (TQ) and mitigate invalid traffic (IVT) to ensure adherence to supply side policies and maintain relationships with demand partners.
- TTechnical Account ManagerApr 2021 - Nov 2021 (8 months)- Served as the lead technical point of contact for a high value book of business during the company’s acquisition phase, maintaining account retention and ensuring service continuity for enterprise publishers. - Conducted performance analysis for global partners, identifying yield gaps and implementing optimization strategies that directly increased RPMs and overall ad revenue. - Acted as a bridge between Engineering and publishers to resolve complex technical hurdles and align product capabilities with client performance.
- PPublisher Operations SpecialistNov 2017 - Mar 2021 (3 years 5 months)- Engineered targeted email marketing and engagement strategies to manage and grow a portfolio of 150+ digital publishers with limited overhead, ensuring high customer retention and consistent revenue growth. - Developed a comprehensive self service knowledge base to streamline client onboarding and technical troubleshooting, empowering partners to resolve frequently asked questions independently and reducing time to resolution. - Partnered with engineering and support teams to troubleshoot complex ad delivery issues, maintaining high service standards for the publisher base.
- IImplementation CoordinatorMay 2017 - Nov 2017 (7 months)- Managed the technical requirements and timelines of partners in the onboarding phase to ensure on time delivery of integrations. - Established and managed the initial cross functional communication protocols to streamline the technical setup of new publisher accounts. - Developed and documented standardized implementation checklists that reduced configuration errors and ensured a consistent launch experience for every partner.
Education
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- Sheridan College — Advertising and Marketing communicationsSheridan CollegeJan 2011 - Dec 2014 (4 years)- 3 year program focusing on integrated marketing communications, digital sales strategy, media buying and planning, consumer research, and creative content development. - Developed and pitched a comprehensive multimedia campaign for a real world industry client, covering market segmentation, budget allocation, and cross platform delivery.