Catherin Mavel Robayo

Catherin Mavel Robayo  new_releases

About

Detail

CS Specialist
Bogota D.C., Colombia
Contact Catherin regarding: 
work
Full-time jobs
Starting at USD2k/month
Flexible work
Starting at USD15/hour
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Finding mentors
groups
Networking

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • WeTravel
    CS Specialist
    WeTravel
    Mar 2022 - Jul 2022 (5 months)
    -Build relationships and create long-term loyal customers
    -Collaboratewith the team to grow the human and personalized components of client interactions
    -Managebooking payments, refunds
  • GOL Airlines
    Customer Success & Sales Mentor
    GOL Airlines
    Mar 2020 - Jan 2021 (11 months)
    DOMESTIC MERCENARIES Mar 2020 - Jan 2021
    -Formulated operations and sales strategy
    -Designed the customer experience journey, processes, and operational standards
    -Defined, identified, and targeted high-value customers
    -Developed and executed social media marketing methods Customer Success & Sales Mentor GOL AIRLINES 2017 - 2019
    -Developedkey branded sales to support the sales team and improved organization's customer satisfaction rating from 78% to 98%
    -Mentored a team of more than 30 to improve KPIs for alignment with sales objectives and best practices
  • Airbnb
    Customer Success Consultant
    Airbnb
    Jun 2019 - Feb 2020 (9 months)
    REMOTE YEAR May - Sep 2021
    -Responsiblefor community and culture development, DEI training, event planning, communications with the participants, client retention, professional development workshops, positive impact initiatives, and cross-team operational projects. Customer Success Consultant AIRBNB Jun 2019 to Feb 2020
    -Resolved an average of 300 inquiries weekly by phone calls, chat, and IM
    -Earned stellar customer service ratings by meeting deadlines and buillding long-term client relationships
    -Responsible for new-hire training
Education verified_user 0% verified
  • G
    Travel Manager and Consultant
    GRADUA TE WORKSHOP
  • HubSpot
    Sales Software Certification
    HubSpot
  • N
    BUSINESS ADMINISTRA
    National Unified Education Corporation CUN