Licensed Professional Teacher and experienced Technical Support Advisor with a strong background in customer service, problem-solving, and multitasking in fast-paced environments. Skilled in educational support and technical troubleshooting, with a proven ability to communicate effectively across platforms and with diverse audiences. Seeking a challenging role where empathy, precision, and teamwork drive results.
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F
Sales Representative
Fixtman LLC
Aug 2025 - Jan 2026(6 months)
C
Advisor, Technical Support – (QuickBooks)
Concentrix|July2021–August2025
Jul 2021 - Aug 2025(4 years 2 months)
• Handled inbound and outbound communications via phone and chat, maintaining high customer satisfaction.
• Conducted substitute teaching across three classes weekly, supporting educational continuity and student engagement. • Collaborated with full-time educators on grading, lesson planning, and project coordination. • Developed and maintained pedagogy manuals to enhance instructional practices. • Mentored students in building study habits and lifelong learning skills.
B
Cashier
BanogMotorParts|May2019–June2019
May 2018 - Jun 2018(2 months)
• Processed monetary transactions and recorded payments with accuracy and timeliness. • Provided courteous front-line service and supported daily operations.