Catherine Faustino

Administrative assistant/ Listing assistant

Cyberbacker Careers

Apr 2020 - Feb 2023 (2 years 11 months)

An assistant to both a Realtor and a Listing manager, handling listings and showings, calendar, also create and update MLS listings. Knowledgeable in Tools such as KW Command, Dotloop, DocuSign, Boomtown, Basecamp, KWLS, Showingtime, Dropbox, Zipforms, Newspress, FlexMLS, Skyslope, Asana and others.

Transactions Coordinator

Cyberbacker Careers

Sep 2019 - Mar 2020 (7 months)

An assistant to an Office Manager, handles transactions coordination for a team of real estate agents. I oversee all aspects of buyer and seller transactions from executed purchase agreement to closing. I also coordinate title/escrow, mortgage loan, appraisal processes and inspections. I also Regularly update and maintain communication with clients, agents, title officer, lender, etc. Submit all necessary documentation to office broker for file compliance.

I

Email Support/ SEO Content Writer

IBEX GLOBAL PHILIPPINES

Jun 2015 - Aug 2019 (4 years 3 months)

My first position at this company was an SEO writer for various clients like Thumbtack which we provide SEO optimization thru keywords that would make our clients services be on the top of the search list for almost every search engine. An Email support representative for LYFT who handles passenger and driver issues for a leading ride-sharing platform in the US. We provide assistance whether it's a driver or passenger issues. Knowledgeable in Tools such as KW Command, Dotloop, DocuSign, Followup Boss.

2

National Help Desk/ Technical Support Representative

247 Customer Philippines

Apr 2013 - May 2015 (2 years 2 months)

Assigned to handle Inbound calls for a leading Internet Cable company in the US, TIMEWARNER CABLE. And is also engaged in up selling and upgrading customers internet service. We provide assistance in initial setup on the router, billing info and explanation, upgrades, and other technical concerns in setting up their LAN and their cable TV programming.

Level 3 Technical Support Specialist

West Contact Services

Feb 2011 - Feb 2013 (2 years 1 month)

Handled Inbound calls from COMCAST's customers who's having issues with their Internet service, also was tasked to do up selling of services. Basically, we provide assistance in initial setup on the router, billing info and explanation, upgrades, and other technical concerns in setting up their LAN and their cable TV programming.

C

Customer Service Specialist/ Sales/ Technical Support

Convergys Philippines

Mar 2006 - Jan 2011 (4 years 11 months)

Main task was to take in calls for a leading Telco in the US. Which include Billing, Sales and Technical Support. We handled SPRINT sales and customer care issues like setting up new accounts, upselling new additional lines, upselling new phones, switching postpaid plans, selling accessories, help bill explanation and payments over the phones, technical support for initial setup of the DATA services on their devices.

Catherine Faustino

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