Catherine Apaloo

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Customer Service Representative/

Taptap Send

Oct 2022 - Apr 2023 (7 months)

• Assist customers by taking phone calls, answering emails and replying to incoming chats • Resolve customer enquiries and escalate issues as needed • Assisting customers to navigate the company's app • Identify and report user issues for product improvement • Using multiple software applications for various aspects of the role.
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Customer Service Officer

New Jodabri Company Ltd

Sep 2017 - May 2019 (1 year 9 months)

• Collects customer data, analyze their needs and gives recommendations on products and services. • Maintain a detailed and accurate record of correspondents and all discussions with clients and provide detailed report on regular basis • Regularly provide product and service report • Help to develop and maintain customer service policy for organization • Maintains customer records by regularly updating information and maintaining a filing system.
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Customer Care Officer (National Service)

Access Bank Ghana Ltd –

Aug 2016 - Jul 2017 (1 year)

• Receives and resolves customer complaints • Serves as a point of enquiry to customers; provide detailed information about products • Resolves problems with tact, escalating problems to the supervisor as necessary • Processing of customer requests such as foreign transfers, investments, visa cards, mobile banking, SMS alerts and internet banking • Keeping customers promptly informed of any changes and offering suitable alternatives where applicable • Prepares weekly and monthly reports to Group Head and Audit
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Teacher

Prince Charles International School - HO

Jun 2013 - Aug 2013 (3 months)

• Tutoring of students in French language • Assisting head teacher in preparing lesson notes Organizing

Education 0% verified

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