Catherene Mangua

Results-driven Customer Service and Virtual Support professional with over 3 years of experience in BPO, healthcare, food delivery, and breach support accounts. Skilled in handling sensitive information, resolving complex customer issues, and delivering empathetic, high-quality support across phone, chat, and email channels. Experienced in CRM documentation, compliance with data privacy standards, and supporting US-based customers in fast-paced environments. Known for strong communication skills, adaptability, and customer-first mindset.