Catherine Niño Morales

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Talent Adquisition Sourcer

ESP Global Services based in Reading UK.

Mar 2023 - Current (2 years 2 months)

- Bilingual Professional Recruiter for IT and different roles within Latam, US and Canada - Managing the full recruiting cycle. - Assisting management and the recruitment/HR team with recruitment-related administration duties

Recruiter

Optic Power

Aug 2022 - Dec 2022 (5 months)

- Bilingual Professional Recruiter for IT and gaming industries, and different roles within Latam and US. - Recruit and place qualified candidates (managers, executives, PM, BA, QA). - Managing the full recruiting cycle using BambooHR. - Achievements: Contribute to the fulfillment of the monthly goal of reducing the time of the internal recruitment process, initially to 45 days and finally to less than 30 days for 3 months.

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Sourcing Recruiter

ASAP Services LLC

Sep 2021 - Jul 2022 (11 months)

- Bilingual Professional Recruiter for several industries and different roles in the US, starting a path as an Executive Recruiter. - Generally responsible for the full life cycle of the recruiting process using Salesforce and other Tools for the process. This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and negotiations - Achievements: Part of Top Performers 3 submittals within 7 days during the last quarter in 2021, with 100% compliance during the first month in the company. - Top Performers 4 submittals within 7 days during the first quarter in 2022, with 100% compliance. - Top performers Placement and Filled Closed with 100% compliance in February and May 2022.

Recruiter

Right at Home, Solvo Global

Jun 2020 - Aug 2021 (1 year 3 months)

- Responsible for the full life cycle of the local recruiting process in Medellin using JobDiva Software. - Designated Recruiter Specialist for Right at Home (MI,USA) since 07/2020: Process candidates and job positions on CareerPlug Software for independent living communities and private duty vacancies. Perform all hiring stages from sourcing to onboarding - Prepare new hire's paperwork and create their profiles on ClearCare software, coordinate orientations with the Operations Managers and the Agency Administrator. Follow up the referral program and other HR initiatives such as the hiring anniversary - Create and deactivate users, assign modules to Caregivers in Relias Healthcare Learning System, and monitor the progress of modules to buil

Project Manager

Asociación de Medios y Centro de Producción Audiovisual C4

Oct 2019 - Dec 2019 (3 months)

- Coordinate the execution of the contract for the development of a national college competition (The Great Debate the Power of Ideas) and consolidation of the Departmental Strategic Plan of Youth, with the supervision of the Gobernación de Antioquia. - Ensure all activities and projects are delivered on time, and within budget and scope - Ensure resource availability and allocation. Coordinate the execution of the contract for the development of a national college competition (The Great Debate the Power of Ideas) and consolidation of the Departmental Strategic Plan of Youth for Institución Universitaria Colegio Mayor de Antioquia, with the supervision of the Management of Children, Adolescents and Youth of the Gobernación de Antioquia.

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Administrative Assistant

Juan Zabala Castro

Jun 2019 - Oct 2019 (5 months)

- Handling office tasks, such as filling and generating reports, addressing incoming and outcoming mail, interacting with vendors and professional service personnel, managing the office and advertising supplies for the Medellin Council campaign - Coordinate special projects with social leaders in the communes of Medellin.

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Project Analyst

Corporación Shikoba

Jun 2019 - Current (5 years 11 months)

- Designing proposals - Evaluating mandatory requirements - Analyzing budges

Logistic Coordinator

Sucro Can Sourcing LLC

May 2016 - Feb 2018 (1 year 10 months)

- Logistic Coordinator in Cali for a Miami based company in charge of ensuring superior customer experience for clients in the Caribbean and South America by addressing customer concerns, demonstrating empathy and resolving problems. - Communicate with vendors and customers regarding contract management, outgoing orders, product availability, requirements and sailing schedules. - Prepared and managed payment requests to cover the expenses on each shipment (ocean freight charges, cost of sugar, supervision fees). - Prepared invoices and insurance certificates for each shipment, revised and approved all documentation required by the customer for their import process, on a timely basis - Execute the invoicing of all sales and costs associated

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Passenger Service Lead

longport airport services S.A.S., American Airlines

Jan 2012 - Apr 2016 (4 years 4 months)

- In the 4th quarter of 2014 Cali was recognized as the best station in baggage service among several stations in Latin America with the Customer Cup - Monitoring and feedback on the activities carried out by the group of Integrated Agent and PSR in charge of the dispatch and receiving of flight, and coordinate with the Security Supervisors the Security Agent team. - Carry out recruitment processes and local and/or international training according to agent functions. - Conduct security, customer service, baggage and ticket sales audit to ensure compliance with company, KPI standards and TSA (Transportation Security Administration) guidelines - Provide excellent customer service to passengers, colleagues and local authorities at the airport.

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Part time Integrated Agent

longport airport services S.A.S., American Airlines

Jun 2011 - Dec 2011 (7 months)

- Promoted as Passenger Service Lead within 6 months after being hired. - Implementation of security procedures for passengers of American Airlines, as available to the TSA (Transportation Security Administration) within the Department of Homeland Security of the United States Government. - Provide excellent customer service to passengers, colleagues and local authorities at the airport

Commercial Lead Southwestern Area

Franquicias El Sándiwch Cudano Ltda.

Jan 2011 - Mar 2011 (3 months)

- Promoted as Commercial Lead Southwestern Area as a replacement for 3 months of maternity leave. - Planned, managed and coordinate the administrative and commercial activities in the Southwestern Area by serving as a link between Head Office Franchising and Franchisee for fulfilling the goals. - Coordinate and monitor the activities in the Southwestern Area developed by the group of Coaches.

Operations Assistant

Franquicias El Sándiwch Cudano Ltda.

Jan 2010 - Jun 2011 (1 year 6 months)

- Being part of the implementation process of the POS billing system at the Sandwich Qbano restaurants. - Follow up on the implementation of the processes of remodeling and openings Sandwich Qbano restaurants - Provide support to the Head Office and its restaurants in updates, creating products, price changes, POS billing system with Software vendor support team - Consolidate and manage nonconformities relating to the POS billing system. - Training logistics support team and Administrative Management in internal processes. - Coordinate the updated Administrative Area material for publishing on the Intranet.

Quality Management Assistant

Franquicias El Sándiwch Cudano Ltda.

Apr 2008 - Jan 2010 (1 year 10 months)

- Being part of the design and development team of the train the trainers plan - Make the documentation of processes, procedures, manuals and structuring QMS (Quality Management System) document control system. - Monitoring the implementation of processes and procedures defined in the GSC, as the granting of franchises. - Participated in the design of the train the trainers plan to support staff training at restaurants and ensure that all operate standardized and promote best-practices - Provide organizational support to the team when designing and launching a new product

Sales Representative

Davivienda

Jun 2006 - Dec 2007 (1 year 7 months)

- Sale and advice on commercial bank products and services to customers to fulfill assigned goals. - Maintaining positive business relationships to ensure future sales - Provide existing customers with exceptional support

Catherine Niño Morales

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