Catarina Segura Quesada Program and Operations Manager

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Project Manager

Geoscape Solar

Oct 2023 - Current (2 years 11 months)

Continuous improvement manager

Amazon

Apr 2022 - Current (4 years 5 months)

 Identify opportunities seeking inputs from stakeholders and evaluating current process performance.  Mentor and/or lead improvement projects which are prioritized for execution.  Report project milestone status with all stake holders providing regular updates.  Quantify benefits potential from the projects in terms of savings.  Support best practice sharing, replication and standardization.

Operations manager

Amazon

Dec 2019 - Apr 2022 (2 years 5 months)

 Daily coordination of department duties, allocating team resources to handle task load, leading meetings, assigning tasks and communicating with internal and external partners.  Written and verbal communication up to operations level.  Identify trends in team performance and recommends/ implements change to constantly raise the performance levels in the team.  People Development career and skills through continuous closure of performance feedback loops.

Fraud investigation specialist

Amazon

Mar 2017 - Dec 2020 (3 years 10 months)

 Work with seller's accounts on the Amazon Platform to ensure worldwide customers receive authentic products.  Design and implement policies, tools and technology innovations to protect the buying experience on Amazon.  Work on escalations queues giving personal assistance to internal Amazon employees that are working directly with the sellers.

Fraud service agent

Capital One

Dec 2015 - Sep 2016 (10 months)

 Protect customer's bank's accounts at Capital One against fraud.  Provide solutions when customer's credit cards were compromised, and educate them on how to prevent similar fraudulent activity in the future.

Catarina Segura Quesada

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