Catalina Ramirez

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Customer lo service experience support

H2tab

Jan 2026 - Current (6 months)

Operations & Administrative Support Specialist

Stripe

Dec 2023 - Jun 2025 (1 year 7 months)

As an Operations & Administrative Support Specialist, I scheduled internal meetings, managed calendars, and coordinated reminders to ensure seamless operations. I performed high-volume data entry, updated customer information, and maintained accurate internal records. Additionally, I organized and structured large datasets, applying naming conventions and file management best practices. I supported daily operations by preparing reports, summaries, and documentation for managers, while managing internal communication with cross-functional teams to ensure clear follow-ups and task completion. My experience in customer service was instrumental in verifying documents, which enhanced the accuracy of our records and improved overall efficiency. I

Administrative & Data Operations Analyst

Stripe

Sep 2021 - Dec 2023 (2 years 4 months)

Performed data entry, case documentation, and spreadsheet updates to support daily operations. Organized inboxes by sorting, labeling, and prioritizing important emails. Conducted travel research, including flights, accommodations, and transportation. Managed digital records, ensuring accuracy, organization, and accessibility. Communicated with internal teams to coordinate reviews and clarify information. Scheduled social media posts and engaged with general audience comments. Applied analytical insights to optimize digital workflows and interfaces. Scheduled internal meetings, managed calendars, and coordinated reminders for daily workflows. Conducted online research for case analysis, trend identification, and operational needs.

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Live Chat Agent

Ghost Office

Jan 2021 - Sep 2021 (9 months)

As a Live Chat Agent, I managed high-volume live chat inquiries, delivering timely and accurate responses to customer queries. I documented customer information and organized case records for efficient follow-ups, ensuring a seamless customer experience. Additionally, I provided administrative support by updating customer data and maintaining organized digital files. My experience in customer service as an agent allowed me to effectively address customer needs and enhance satisfaction, demonstrating my commitment to delivering exceptional support. While TikTok Shop management was not directly relevant, the skills I developed in customer engagement through various platforms contributed to my ability to connect with customers effectively.

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Billing and Sales Agent

Enercare - CP360

Jan 2020 - Dec 2021 (2 years)

As a Billing and Sales Agent, I collaborated closely with the customer service team to effectively address billing queries, ensuring that clients received clear and concise information. I assisted call-in customers with their questions and orders, achieving top performer status within the company due to consistently high sales numbers. My role involved delivering engaging sales presentations tailored specifically to individual client needs, demonstrating a deep understanding of their business and industry. Additionally, I provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns. My experience in customer service within the billing department further enhanced my ability to

Board class monitor

Universidad de los Andes

Jul 2019 - Dec 2019 (6 months)

Improved overall class cohesion through team-building activities and group projects that encouraged collaboration among classmates. Assisted teachers with classroom management tasks to ensure smooth class operations and student engagement. Assisted in organizing school events such as fundraisers, open houses, and parent-teacher conferences to foster a sense of community involvement and support forthe educational program.

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Technical Support Engineer

Lorex - Concetrix

Nov 2018 - Jun 2019 (8 months)

As a Technical Support Engineer, I provided remote assistance to clients, ensuring timely resolution of software and hardware concerns. I served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities. I maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust. Additionally, my experience with Shopify, although not directly related to technical support, allowed me to understand e-commerce platforms better, enhancing my ability to assist clients with software issues related to online sales and transactions. This background in customer service further strengthened my commitment to delivering except

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