Catalina Cadavid

Catalina Cadavid  new_releases

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MBA / Biomedical Engineering / Customer Success Management / Data Analytics / Healthcare / SaaS / MedTech
Canada

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Résumé


Jobs verified_user 0% verified
  • C
    Career Break - Moving to Canada
    Aug 2021 - Current (4 years 10 months)
  • Elsevier
    Customer Success Manager
    Elsevier
    Jan 2018 - Jul 2021 (3 years 7 months)
    - Stablished, built, and maintained relationships with internal and external stakeholders to guarantee the renewal and to avoid churn of SaaS solutions for a  book of customers of USD800 K ARR.  - Collaborated in cross-functional special projects with CMO, clinical and innovators specialists and product owners by translating market needs, pain points and insights to product features, service enhancers and operational improvements. - Created and implemented unique strategies for low-usage customers by running qualitative and quantitative data analysis considering specific customer needs and its pain points overachieving the average usage growth goal of the company YoY.
  • Cardinal Health
    Senior Analyst, Territory Management
    Cardinal Health
    Mar 2017 - Nov 2017 (9 months)
    Main responsible for applying professional and effective sales techniques leading to the sale of Cordis products and carrying out and coordinating marketing campaigns in my assigned territory. Successfully maintained sales, inventory and customer service during the transition of Cordis Branch from Johnson & Johnson to Cardinal Health by keeping strong communication with internal and external customers, generating preventive strategies and focusing on problem solving.
  • Johnson & Johnson
    Senior Sales Representative - Cordis
    Johnson & Johnson
    Jul 2014 - Feb 2017 (2 years 8 months)
    Main accountable to achieve sales goals and key business metrics in the assigned territory by flawlessly executing the company's strategies & tactics. Met sales goals by Driving territory business plan, in line with company objectives, through regular communications, providing assessments of current business state, opportunities for growth and the action plan to achieve targets. - Established strong and valuable relationships with customers, by seeking feedback, understanding their needs, providing high-level customer support and on-going communication. - Drove territory business plan, in line with company objectives, through regular communications, providing assessments of current business state, opportunities for growth and the action p
  • J
    Commercial Executive
    J. Restrepo Equiphos
    Oct 2012 - Jul 2014 (1 year 10 months)
    Overall responsible for sales, marketing and technical support of linear accelerators for radiation therapy and radiosurgery, neuro-navigators for neurosurgery and quality control devices for radiotherapy and radiology. The assigned area included Antioquia, Chocó and Norte de Santander. - Designed and executed training for users as part of the technical support function, to ensure the understanding of the product and the customer satisfaction. - Effectively analyzed neurosurgery application market in Medellin to understand its real needs, identify new potential markets and create a strategy to increase market share of neuronavigators and planning software platforms. - Strengthen the relationships with existing and potential cus
  • Materialised3D
    Account Manager
    Materialised3D
    Apr 2011 - Jul 2012 (1 year 4 months)
    This position was focused on performing market development and market penetration in Hispanic America of medical imaging software to engineers and doctors in hospitals, research centers and companies. Managed distributors in Mexico and Colombia to support existing customers and develop new markets. - Identified customer needs and its target markets. - Designed training plans focused on medical and engineering staff from different countries, guaranteeing the knowledge, utilization and optimization of company's products. - Created and executed training plans for doctors and engineers as part of technical support function, to ensure the understanding and optimization of the product and the customer satisfaction. - Developed a strategi
  • X
    Young Researcher and Innovator
    X
    Mar 2010 - Feb 2011 (1 year)
    Main accountable for digitizing the manufacturing process of sockets for below-knee prosthesis. Research project funded by Colciencias and CES University to improve the life quality of victims of landmines in Colombia. Developed a new technique to design and manufacture a socket for below knee prosthesis avoiding the mobilization of the patient from remote areas to principle cities using CAD/CAM systems
  • Escuela de Ingeniería de Antioquia
    Research Assistant, Bachelor Internship
    Escuela de Ingeniería de Antioquia
    Jul 2008 - Dec 2008 (6 months)
    Responsible for optimizing the process of taking intraoral measurements on dental casts through digital models in MATLAB. A joint research project with graduate students of the faculty of Odontology.
  • C
    Research Assistant, Bachelor Internship
    Centro de Investigación Príncipe Felipe
    Feb 2008 - Jul 2008 (6 months)
    Responsible for conjugate a therapeutic polymer to treat hormone-dependent breast cancer to improve patient life quality. Doctoral research project funded by CIPF.
Education verified_user 0% verified
  • EAFIT
    Magister Business Administration
    EAFIT
    2016 - 2019 (3 years 1 month)
  • Escuela de Ingeniería de Antioquia
    Bachelor Biomedical Engineering
    Escuela de Ingeniería de Antioquia
    Jan 2003 - Dec 2009 (7 years)
Awards verified_user 0% verified
  • S
    Scholarship for Young Researchers and Innovators, "Virginia Gutiérrez