Cassandra Turim

B

Bilingual Customer Service

Jul 2023 - Current (3 years)

• Supervise team performance and ensure quality customer service • Provide coaching and support to agents • Monitor KPIs and team productivity • Resolved inquiries and provided solutions

Intake Specialist

Solvo Global

Feb 2023 - May 2023 (4 months)

• Managed client intake and documentation • Provided customer support services

L

Administrative Officer Senior

Les Entreprises Plastech S.A

Dec 2021 - Nov 2022 (1 year)

• Prepared reports (production, delivery, inspections) • Managed payroll and timesheets • Coordinated deliveries and customer orders • Maintained communication with accounting • Managed petty cash and administrative tasks

D

Supervisor / Assistant Manager

Discount Truck Parts

Sep 2020 - Feb 2021 (6 months)

• Managed inventory and stock control • Supervised staff and daily operations • Maintained supplier and customer relationships • Prepared purchase orders and reports

A

Information Assistant

Angiolatam

Feb 2019 - Dec 2019 (11 months)

• Managed company data using Word and Excel • Assisted HR with scheduling and communications • Maintained employee records and reports

C

Teacher (English, French, Social Studies)

COHP

Sep 2017 - Sep 2018 (1 year 1 month)

• Taught and supervised students • Prepared lesson plans and reports • Coordinated educational programs

S

Teacher (English & Spanish)

Saint Charles Borromée

Sep 2015 - Jun 2017 (1 year 10 months)

• Delivered lessons and monitored student progress

A

Security Agent

American Airlines (Toussaint Louverture Airport)

Jan 2013 - Jan 2015 (2 years 1 month)

• Ensured passenger compliance with security regulations • Verified travel documents

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