Casey Dunn

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Sales Operations Specialist

Deepwatch

Feb 2022 - Nov 2025 (3 years 10 months)

• Played a key leadership role in developing and maturing the Sales Retention/Renewals team within a fast growing cybersecurity start-up. • Helped establish team structure, workflows, quoting standards, and performance metrics for a newly formed retention division. • Implemented scalable operational processes that improved visibility, forecasting accuracy, and cross-team communication. • Served as an operational SME, training new hires on systems, workflow management, pricing accuracy, and best practices. • Managed 30-50 renewals per quarter, owning the full lifecycle from quoting to negotiation to close. • Partnered with account teams on renewal strategy to drive adoption, reduce churn risk, and strengthen customer relationships. • Deliver
Renewals Coordinator

Precisely

Nov 2015 - Feb 2022 (6 years 4 months)

• Managed global contract workflows for AMER, EMEA, and APAC regions, ensuring accuracy, compliance, and timely execution of renewals, co-terms, upgrades, expansions, and missed contract records. • Identified operational obstacles caused by non-standardized processes across regions and partnered with leadership to streamline workflows, improve communication pathways, and enhance process consistency. • Helped develop a clearer operational framework that reduced errors, minimized processing delays, and improved alignment between Sales, Order Management, Finance, and Customer Support globally. • Ensured accurate quoting and adherence to regional pricing rules across multiple systems and collaborated closely with cross functional teams to final

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