Casey Birckhead

Casey Birckhead

About

Detail

20+ year of customer support. Experience with HR, Benefits, Leave, Call Centers, Sales, and Problem Solving.
Virginia, United States

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Greenshades Software
    Technical Support Agent
    Greenshades Software
    May 2025 - Current (1 year 3 months)
  • J
    Customer Service Advocate
    Janie and Jack
    Oct 2023 - Nov 2024 (1 year 2 months)
    • Provided Tier 1 customer service at Janie and Jack call center, assisting with orders and technical issues. • Ensured customer satisfaction by resolving issues promptly and effectively. • Developed strong communication and problem-solving skills in a remote work environment.
  • University of Virginia
    Human Resources Specialist
    University of Virginia
    Oct 2017 - Oct 2022 (5 years 1 month)
    In my role as a Human Resources Specialist at the University of Virginia, I provided top-tier customer support to a diverse range of individuals, resolving 75+ inquiries per week. I assisted in the development of HR strategies to support staff and excelled in de-escalating difficult conversations with empathy.
Education verified_user 0% verified
  • Liberty High School
    Advanced Studies Diploma
    Liberty High School