Carolina Umana Sandi

Carolina Umana Sandi

About

Detail

People Manager
Washington, United States

Contact Carolina regarding: 

work
Full-time jobs
person_search
Finding candidates

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Amazon.com
    Customer Service Manager
    Amazon.com
    Mar 2020
    • Leads a team of 6 Team Managers. Each Team Manager leads 10-12 agents • Accountable for creating a high performance team resulting in an excellent interaction for AWS Customers. • With guidance, translates vision and provides direction to achieve individual and team performance goals. • Leader for Hiring, Training & Onboarding Processes
  • IBM
    First Line Manager
    IBM
    May 2016 - Feb 2020 (3 years 10 months)
    • Manage a team of 30 administrative assistants who provide support to IBM Executives from US & CA • Lead for Recruiting Processes within the Organization for new Hires
  • IBM
    Career Development Program Lead First Line Operations Manager
    IBM
    Oct 2015 - May 2017 (1 year 8 months)
    Managed a team of Technical Support agents for Service Desk services.
  • IBM
    Resource Program Manager RFS- Workforce Management Team Lead
    IBM
    Oct 2013 - Oct 2015 (2 years 1 month)
    • Supporting projects by filling open seats for all resource channels, serving as a single point of responsibility for the duration of assigned engagements. • Works with projects and supply channels to make sure seats are properly tagged, filled, and closed, including maintenance of staffing plans, assignments, and project on-boarding / off boarding. • In charge of updating and sending the RFS Dashboard Report (weekly) to USA • Provide training to any new member for RFS team • CR Delivery Center Leader for Global education program (Brasil, India).
  • DXC Technology
    GSD SC Hiring Analyst
    DXC Technology
    Oct 2012 - Oct 2013 (1 year 1 month)
    • Create and provide follow up to every requisition (internal/external) • Make sure every new hire has a satisfactory experience when joining HP and/or GSD Supply Chain. • Provide one-one feedback to the candidates not elected, obtaining as a result a way to improve their career development via mentoring programs. • Provide follow up to the internal communications (new hires, job promotions, job openings, thank you letters) • Analyze and create Job Profiles according to business needs.
  • DXC Technology
    Operational Excellence Lead
    DXC Technology
    Jan 2010 - Jan 2011 (1 year 1 month)
    Management group, providing support to administrative functions
  • DXC Technology
    Customer Service Representative
    DXC Technology
    Nov 2006 - Jan 2010 (3 years 3 months)
    • Taking calls, giving support to Mission Critical customers, providing end to end. • Handling Cisco process and helping my Supervisor with a special project ISO documentation' for Mission Critical processes. • MCE (Mission Critical Escalations) offline agent, taking tickets of parts escalated, working hand by hand with WWE team.
  • Café Britt
    Supervisor
    Café Britt
    Jan 2005 - Jan 2006 (1 year 1 month)
    • Supervising the waiter/ waitress team • Take care of provide a great customer service to the visitors (cruisers, national & foreign clients)
  • Café Britt
    Corporative Sales Coordinator
    Café Britt
    Jan 2004 - Jan 2005 (1 year 1 month)
    Looking for strategies to attract more customers to buy the different products offered by Cafe Britt 2
  • Café Britt
    Selling Teller
    Café Britt
    Jan 2003 - Jan 2004 (1 year 1 month)
    • Coffee Shop seller • Jewelry Shop seller
  • Banco nacional de Costa Rica
    Bilingual Receptionist
    Banco nacional de Costa Rica
    Mar 2000 - Jan 2003 (2 years 11 months)
    • Handling of Petty Cash • Proceedings with Suppliers • General Services / Attendance to Finances and Trade
Awards verified_user 0% verified
  • P
    Provide one-one feedback to the candidates not elected, obtaining as a result a way to improve