Edgar Pimiento Avella

Edgar Pimiento Avella

About

Detail

Sr Manager WFM
Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Concentrix
    Senior Work Force Manager
    Concentrix
    Sep 2023 - Current (3 years)
  • Qualfon
    Customer Service Representative
    Qualfon
    Aug 2023 - Sep 2023 (2 months)
    Support customers for one of the largest Insurance companies in the US
  • P
    Founder
    Pepper Developers
    Jun 2023 - May 2024 (1 year)
  • Sutherland
    Director
    Sutherland
    Sep 2021 - Apr 2023 (1 year 8 months)
    Directed performance for social media, Telecom, Tech Support, and Media programs. • Ensured performance targets were consistently met and maintained financial health of the projects. • Acted as the reliable point of contact for corporate customers, facilitating solutions across operations and support areas. • Managed multiple programs with a combined headcount of 900 employees. • Oversaw a portfolio that generated over $ 19 million USD annually.
  • Sutherland
    Director Account Management
    Sutherland
    Feb 2018 - Aug 2021 (3 years 7 months)
  • Sitel
    Business Analyst
    Sitel
    Oct 2016 - Jan 2018 (1 year 4 months)
    Financial Planning and Analysis Managed financial and workforce planning, including gross margin follow-up. • Monitored revenue and cost variations, validating impact on new projects. • Planned and monitored schedules and staffing to optimize operational efficiency. • Conducted payroll revisions and tracked budget performance. • Ensured effective implementation of new projects.
  • Sitel
    Operations Manager apprentice
    Sitel
    Aug 2014 - Sep 2016 (2 years 2 months)
  • Sitel
    Reporting Lead
    Sitel
    Sep 2012 - Jul 2014 (1 year 11 months)
  • A
    Jefe de Operaciones
    Axs Americas Inc
    May 2012 - Aug 2012 (4 months)
  • Herbalife
    Independent Distributor
    Herbalife
    Jun 2011 - Sep 2016 (5 years 4 months)
    wellness advisor
  • Interactivo Contact Center
    Jefe de Operaciones
    Interactivo Contact Center
    May 2011 - Oct 2011 (6 months)
  • Interactivo Contact Center
    coordinador Administrativo
    Interactivo Contact Center
    Jul 2009 - May 2011 (1 year 11 months)
  • T
    Datamarshall
    TELMEX HOGAR SA Carrera A
    Jul 2008 - Aug 2009 (1 year 2 months)
    Implementation of the application of contracts, sales report generation, application control and management of in-house Outbound sales, implementation and approval process for contracts Outsourcings.
  • C
    Assistant Remote Support
    COLDECON SA Calle
    Sep 2007 - Oct 2007 (2 months)
    In this role are monitored and reports are generated on the management of technicians and cases seen by the group of remote support for the client Compartel.
  • C
    Remote Support Technician
    COLDECON SA Calle
    Jun 2007 - Aug 2007 (3 months)
    In this role, he provides telephone support to different users, configurations, incidents, and resolving hardware and software problems remotely.. COLDECON S.A. Calle99 # 41 – 51 Phone: 6187111
Education verified_user 0% verified
  • A
    private pilot, Aeronautics/Aviation/Aerospace Science and Technology, General
    Adevia
    Jan 2016 - Dec 2017 (2 years)
  • UNIVERSIDAD DISTRITAL FRANCISCO JOSÉ DE CALDAS
    Ingeniería Electrónica
    UNIVERSIDAD DISTRITAL FRANCISCO JOSÉ DE CALDAS
    Jan 2003 - Dec 2005 (3 years)
  • Universidad De Los Andes Facultad de Administracion
    Habilidades Gerenciales
    Universidad De Los Andes Facultad de Administracion