Carolyn Balquiedra
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Recruiter at Drake Business Services Asia
Metro Manila, Philippines
Contact Carolyn regarding:
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Finding candidates
Résumé
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Recruiter - Shared ServicesDrake Business Services Asia Philippines IncMay 2025 - Current (1 year 4 months)Supporting the APAC Shared Services Recruitment Team with end-to-end hiring processes. Source and pre-screen resumes to identify qualified candidates for various roles across the region. Schedule and conduct initial interviews, then endorse shortlisted candidates to hiring managers. Create and manage job postings on multiple online job portals and social media platforms. Partner with hiring managers to align candidate profiles with business needs.- Corporate RecruiterSPSApr 2024 - Current (2 years 5 months)Design and implement an overall recruiting strategy Develop and update job descriptions and job specifications Perform job and task analysis to document job requirements and objectives Prepare recruitment materials and post jobs to appropriate job boards/newspapers/colleges etc Source and recruit candidates by using databases, social media, etc Screen candidate's resumes and job applications Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes Onboard new employees to become fully integrated Monitor and apply HR recruiting best practices Provide analytical and well-documented recruiting re
- Corporate Recruiter via Drake Business Services AsiaSPSApr 2024 - May 2025 (1 year 2 months)Provided full-cycle recruitment support for SPS through Drake Business Services Asia. Designed and implemented recruitment strategies to attract top talent. Drafted and updated job descriptions and specifications to meet evolving business needs. Posted job ads across job boards, colleges, and social media channels. Sourced and recruited candidates using databases, referrals, and professional networks. Screened resumes and job applications, and conducted structured interviews. Assessed candidates’ skills, experience, and cultural fit for client requirements. Supported onboarding processes to integrate new hires effectively. Delivered regular recruiting reports and insights to management. Built strong candidate relationships to enhance employ
- ERecruitment ConsultantElite Executive Executive Recruitment and Search ConsultantsOct 2023 - Feb 2024 (5 months)Supporting business leaders across Australia with the recruitment of Manager - C level professionals.
- Cold CallerHYPR ServiceMay 2023 - Oct 2023 (6 months)• Call prospective sellers complete outbound calls from the list of contacts provided by my client. • Schedule an appointment with the client. • Answering incoming calls from prospective sellers. • Used script and rebuttals. • Check Zillow and Real Estate.com if properties are already listed.
- Talent Acquisition Specialist / Senior RecruiterPSG Global SolutionsOct 2018 - Mar 2023 (4 years 6 months)• Sources resumes of qualified candidates for specific job orders, used job boards, an applicant tracking system, company websites, etc. • Conducts phone interviews to pre-screen candidates, verifies their qualifications, availability and compensation requirements • Sets up interviews with candidates and hiring managers • Involves in recruiting passive candidates, through phone calls, emails, and general relationship-building. • Provides recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions
- Outbound Sales RepresentativeTelusAug 2017 - Jul 2018 (1 year)• Did outbound sales • Made sure to reach daily goals of 5 device tablets a day. • Convince Telus customers to make an additional Data plan to their account wherein they will get a free tablet or iPad • Make sure to hit our daily goals but still follow the Q.A • Actively listened to customers to fully understand requests and address concerns. • Prepared orders to deliver excellent presentation and quality standards. • Planned and executed new strategies to increase sales. • Guidelines. • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Customer Service RepresentativeConvergysFeb 2014 - May 2016 (2 years 4 months)• Received inbound calls from customers • Assist them with their concerns (billing, dispute, payment extension, billing cycle, basic troubleshooting, current plans, and contracts. • Provide excellent customer service experience • Make sure to get a perfect Net Promoter Score (NPS) • Get a high score on the Customer Satisfaction Survey (CSAT) • Maximized customer satisfaction by resolving service issues promptly. • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. • Monitored customer surveys and feedback to develop corrective actions for service-related issues. • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive
Education
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- Bachelor of Science - BS, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICESPhilippine School of Business AdministrationJan 1999 - Jan 2002 (3 years 1 month)
- Bachelor of Science - BS, Business, Management, Marketing, and Related Support ServicesPhilippine School of Business AdministrationJan 1999 - Dec 2002 (4 years)