Ana Caroline Moura

Ana Caroline Moura

About

Detail

Project Lead
Brazil
Contact Ana regarding: 
work
Full-time jobs
Starting at USD2k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • OSF Digital
    Technical Support Engineer
    OSF Digital
    Sep 2022 - Current (4 years 2 months)
  • Tata Consultancy Services
    Project Leader - IT (Portuguese, English and Spanish)
    Tata Consultancy Services
    Apr 2019 - Sep 2022 (3 years 6 months)
    - Managing SLAs through analysis built using extracted reports from the Genesys tool.
    - Creating action plans based on those inputs, focusing on ensuring contractual metrics.
    - Having meetings with the client to discuss improvements and eliminate the gaps that we identified during the reviews.
  • G
    Quality management and customer service
    GVC Group
    Oct 2018 - Feb 2019 (5 months)
    - Reported technical problems, escalated cases, and collaborated to resolve them, providing reports on bank balance, registry irregularities, and identification of possible risk accounts for the company.
    - Analyse opportunities to direct and prioritize efforts to increase the company's profit through the customer service team.
    - Management of KPIs and SLAs.
Education verified_user 0% verified
  • Descomplica Faculdade Digital
    Programming Basics
    Descomplica Faculdade Digital
    Aug 2022 - Dec 2022 (5 months)
  • Descomplica Faculdade Digital
    Especialista em Arquitetura e Organização
    Descomplica Faculdade Digital
    Jul 2022 - Sep 2022 (3 months)
  • LinkedIn
    Customer Success Management Fundamentals
    LinkedIn
    May 2022 - Jul 2022 (3 months)
  • Descomplica Faculdade Digital
    Sistemas de Informação, Tecnologia da Informação
    Descomplica Faculdade Digital
    Jun 2019 - Jun 2022 (3 years 1 month)
  • Universidade Cândido Mendes
    Direito
    Universidade Cândido Mendes
    Jan 2019 - Jun 2019 (6 months)