Caroline Henriquez Teacher Operations @ Voxy | eLearning Content Design | LMS |

Teacher Operations Analyst

Voxy

Jan 2026 - Current (6 months)

Teacher Onboarding & Training: Design, develop, and update comprehensive digital training modules for Voxy’s global teaching staff (300+ tutors) using Articulate Rise and TalentLMS. Operational Support: Provide strategic operational support to teachers and cross-functional teams, ensuring the seamless delivery of educational services. Data Analysis: Manage documentation and perform data analysis for study programs using Google Workspace to monitor program health and drive continuous pedagogical improvements. Project Management: Provide strategic support to leadership in the implementation of OKRs, contributing data-driven insights and utilizing Asana to monitor progress and ensure results are aligned with quarterly priorities.

Teaching Quality Assistant

Kodland

Sep 2025 - Jan 2026 (5 months)

Monitored live sessions for Quality Assurance and compliance with educational protocols. Provided actionable feedback to drive continuous improvement in tutor performance. Evaluated tutor candidates through experimental classes to identify best-fit talent.

Learning Analyst

Descomplica

Sep 2024 - Dec 2024 (4 months)

B2B Content Management: - Creation of content planning for training and development (L&D) courses aligned with client needs; - Guidance in the development of resources to ensure alignment with course objectives; - Management of the process of creating and registering video lessons, supporting materials, and assessments; LMS Platform Management: management of digital course content using the Descomplica LMS platform.

Teacher Operations Intern

Voxy

Mar 2024 - Jan 2026 (1 year 11 months)

Program Operations: Managed end-to-end scheduling and the creation of customized study plans for high-level executive training programs. Data Analysis & Reporting: Monitored platform engagement and consumption data to develop comprehensive management reports, highlighting key performance indicators (KPIs). Teacher Support: Assisted in the training and day-to-day management of the teaching staff, ensuring compliance with academic standards. Provided multilingual support (English & Spanish & Portuguese) for learners and stakeholders, facilitating communication and resolving operational issues in a fast-paced environment.

Portuguese Literature Intern Teacher

Federal University of Rio de Janeiro

May 2023 - May 2024 (1 year 1 month)

Literature tutoring for students of Rio de Janeiro's public school system; Oriented meetings for theoretical discussion about literature and Portuguese teaching.

Learning Assistant

Descomplica

Aug 2022 - Sep 2024 (2 years 2 months)

B2B Content management: - Creation of content planning for training and development (T&D) courses aligned with client needs; - Guidance in the development of resources to ensure alignment with course objectives; - Management of the process of creating and registering video lessons, supporting materials, and assessments; LMS platform management: management of digital course content using the Descomplica LMS platform.

Learning Intern

Descomplica

Sep 2021 - Aug 2022 (1 year)

Intern in the Materials and Content team. Copy editing of teaching material, producing presentations for live classes, assisting the teaching team with preparing exams and essays, and uploading teaching material to the Descomplica platform.

Administrative Apprentice

Hoya Vision Care

Mar 2018 - Mar 2019 (1 year 1 month)

Caroline Henriquez

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