Carolin Bell Ovares

Carolin Bell Ovares

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Junior RPA Developer-Functional Tester-Incident Management
Costa Rica
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Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • Citi
    Quality Engineer
    Citi
    Feb 2024 - Current (2 years 8 months)
  • Zuora
    Managed Shared Services Engineer
    Zuora
    Oct 2023 - Feb 2024 (5 months)
  • Pfizer
    Sr. Associate Service Now Functional Tester/
    Pfizer
    Jan 2022 - Jul 2022 (7 months)
    - Functional testing for ServiceNow Integration
    - Service Now functional Testing Using AGILE framework.

    Workday Functional Tester.

    Test Scenario Analysis.

    Test Script Writing.

    User Stories and Test Scenario QA creation.

    Technical Documentation writing.
  • Western Union
    Junior RPA Developer
    Western Union
    Dec 2020 - Dec 2021 (1 year 1 month)
    - Automation for several company projects
    - RPA Developer
  • Wester Union
    Junior RPA Developer
    Wester Union
    Jan 2020 - Dec 2020 (1 year)
    - Robotic Process Automation using Blue Prism.

    SCRUM framework-based development.

    RPA Testing.

    Jira and confluence project collaboration.
  • Western Union
    Technical Operations analyst
    Western Union
    Jun 2019 - Jan 2020 (8 months)
    - Leading ITSM migration.
    Functional Testing for the new ITSM when on PROD.
    - ITIL based incident management and major incident management.

    Enterprise Technical Operations Center Task management.

    Remote technical support.

    Incident replication and investigation.

    Service Now migration planning.

    Service Now training mat
  • Western Union
    Technical Support Analyst
    Western Union
    Dec 2016 - Jun 2019 (2 years 7 months)
    Transactional platform and Infrastructure monitoring.
    ●ITIL based incident management.
    ●Remote application support.
    ●Achievements: Leading standardization process initiative for case assignation and classification process.
    ●Technical Documentation development.
  • IBM
    Technical Support Representative
    IBM
    Oct 2015 - Nov 2016 (1 year 2 months)
    Customer service.
    ●Technical Support.
    ●Incident documentation.
    ●Technical documentation.
  • N
    Network Operation Center Technician L1/
    NETSYSTEMS CÍA. LTDA
    Jun 2014 - Sep 2015 (1 year 4 months)
    Customer support.
    ●Customer reporting.
    ●Network monitoring and support Consumer sales feasibility profiling.
    ●Technical support for Network devices such as: Cisco, Mikrotik, Juniper and 3Com.
Education verified_user 0% verified
  • I
    Structured Cabling Mid-Level Technician Diploma.
    Instituto Nacional del Aprendizaje
  • I
    Telematics Mid-Level Technician Diploma.
    Instituto Nacional del Aprendizaje
  • Universidad Hispanoamericana
    Bachelor of Science
    Universidad Hispanoamericana
  • I
    Cisco CCNA: IT Essentials.
    Instituto Nacional del Aprendizaje