Carolina Diaz

Tech Recruiter

Cross Border Talents

Dec 2019 - Mar 2020 (4 months)

• Free-lance recruiting for IT positions for european companies from the tech sector; intensive use of boolean search and LinkedIn Recruiter.

Consultant

University of Chile

Apr 2017 - Oct 2017 (7 months)

• Full-cycle recruiting of director, mid-level management, and administrative roles for the University's staff. • Drafted end-to-end recruiting process for University employees according to public sector policy. • Designed and taught course on autonomy, resilience and team work for different groups of University employees.

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Global Talent Manager

Polaris (Now IQVIA)

Jun 2015 - Jun 2016 (1 year 1 month)

• Full-cycle recruiting and creative sourcing for hard-to-fill technology roles during high growth period with excellent fill-rate. Leverage of ATS Workable, LinkedIn Recruiter, and employer branding strategies. • Implemented in-house software certification program that reduced learning curve for new consultants from months to weeks. • Designed and implemented annual training program through LMS. • Covered HR Director on maternity leave.

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Human Capital Manager

Isapre Fusat (Health Insurance Company)

Jan 2013 - Aug 2013 (8 months)

• Full cycle recruiting for all company roles. • Designed and implemented internal promotion process. • Designed annual training plan. • Improved labor relations issue with team at a geographically distant location.

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Human Capital Manager

Teleperformance (BPO Company)

Apr 2011 - Nov 2012 (1 year 8 months)

Led staffing, training & development, and internalmarketing functions for a company of 1500+ distributed in two sites; managed a team of eleven. • Recruited 1,100+ call center representatives per year for multinational clients from the telecom, consumer goods and banking industries • Staffing capacity of 100+ people/week in ramp-up periods, including multiple vendor management. • Improved recruiting process for tech support representatives. This reduced attrition in 15% and increased candidate quality, which contributed to winning the "Best In Class Vendor Award" from one of our top US clients. • Full cycle recruiting for entry and mid-level positions in IT, Finance, and Operations. • Implemented corporate training program. • Managed

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Organizational Development Leader

May 2010 - Mar 2011 (11 months)

• Designed and implemented online 360° performance review, and internal promotion process. • Implemented corporate training program for mid-level managers (100+ people) and facilitated leadership courses. • Recruited department heads and supervised recruiting of bilingual call center representatives. • Administered annual employee satisfaction survey.

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Senior Recruiter

May 2009 - Apr 2010 (1 year)

• Recruited 80+ bilingual customer service representatives. • Supported recruitment of mid-level managers.

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