LEIDY CAROLINA BALAGUERA VELANDIA

A highly structured, passionate and determinant finance and business administration graduated with commercial experience in different fast-growing companies (IT Unicorn, High-growth Start-ups). Bringing expertise of customer experience projects: sales (potential new members and prospecting), customer retention (up to 85% of total accounts to retain based on user experience), budget control, NPS increase, strategic planning, teamwork and KPI measurement. Focused e-commerce manager driven to develop and implement fresh sales strategies with financial and operational discipline. Adept at building strategic partnerships and managing existing relationships. Proven leader with ability to meet and exceed sales targets. Fully Bilingual (C1) Experienced at thriving in fast-paced environments and adhering to strict deadlines. Skilled negotiator and digitally adept, capable to develop go-to-market strategies andbrands. I am eager to be a part of a knowledge sharing environment.