Carolina Arbelaez

Bilingual Customer Success Manager — Americas

AltoVita

Jun 2025 - Current (1 year 5 months)

• Oversee end-to-end reservation operations for corporate clients across the Americas, ensuring seamless coordination of accommodations, transportation, and premium services within SLA commitments.
• Lead strategic supplier negotiations, securing competitive pricing and long-term partnership agreements within preferred-vendor frameworks.
• Drive continuous process improvements, enhancing operational workflows, scalability, and service excellence for a high-volume global mobility platform.
• Monitor performance analytics and industry benchmarks to guide data-driven decision-making and integrate best practices into daily operations.
• Collaborate with cross-functional leadership teams to support strategic growth initiative

Bilingual Account Manager — Insurance Housing

MyKey Global Accommodations

Mar 2023 - Jun 2025 (2 years 4 months)

• Managed insurance housing cases end-to-end — including ALE/loss-of-use placements — ensuring policyholders received compliant, high-quality temporary accommodations within tight SLA windows.
• Cultivated strategic relationships with insurance adjusters and RMC partners, ensuring seamless coordination and consistent service delivery throughout the housing lifecycle.
• Maintained accurate case documentation and housing updates in the MyKey platform, ensuring full audit-trail compliance.
• Served as On-Call Manager, providing rapid issue resolution and leadership continuity during off-hours to guarantee uninterrupted client support.
• Identified and implemented operational efficiencies, collaborating with cross-functional

M

Property Manager

Montolivo Corp

Mar 2023 - Feb 2025 (2 years)

• Managed a portfolio of residential rental properties in compliance with Baltimore City rental law and HQS/Section 8 regulations.
• Conducted thorough tenant screening, drafted and renewed lease agreements, and oversaw rent collection on behalf of property owners.
• Coordinated property maintenance, landscaping, and repair scheduling while adhering to operational budgets.
• Supported Real Estate Agents and legal counsel during property sales and eviction proceedings.

Corporate Housing Specialist

Corporate Stays

Oct 2021 - Mar 2023 (1 year 6 months)

• Managed and grew a portfolio of corporate clients, relocation management companies (RMCs), and government accounts across North America.
• Developed partnerships with corporate housing suppliers worldwide, expanding the preferred-vendor network.
• Identified and closed new corporate accounts in Canada and Costa Rica, driving significant revenue growth.
• Specialized in business development targeting companies relocating employees to Canada, positioning Corporate Stays as the preferred housing partner.
• Generated CAD $2.5 million in sales in 2022.

New Business Developer

Nauty 360

Feb 2021 - Nov 2021 (10 months)

• Designed and executed international B2B sales strategies targeting global yacht fleet owners and marine operators.
• Developed and managed strategic alliances to expand the Nauty360 portfolio across new international markets.
• Represented the brand at international fleet expositions and pursued high-value prospects globally.
• Opened more than 28 new markets and onboarded 60+ vessels to the platform.

A

Corporate Sales Manager

Ayenda Hotels

Oct 2019 - Feb 2021 (1 year 5 months)

• Led corporate business development initiatives, building and growing a high-value client portfolio from scratch.
• Designed client acquisition, retention, and activation plans to strengthen the corporate sales channel.
• Consistently exceeded monthly revenue targets of USD $10,000, averaging 20% month-over-month growth.

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National Marketing Coordinator & Partner

Casacafe Colombia

Aug 2017 - Sep 2019 (2 years 2 months)

• Developed B2B sales channels and spearheaded new market entry across Colombia's major cities.
• Designed new product concepts and led distributor acquisition strategies to expand the national retail footprint.
• Opened 23 new distributors; launched brand in San Andrés, Bogotá, Cali, and Cartagena.

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Luxury Marketing Specialist

Prime Luxury Rentals

Apr 2016 - Sep 2017 (1 year 6 months)

• Managed B2C and H2H sales channels, CRM platforms, and e-commerce operations for a luxury short-term rental portfolio.
• Developed seasonal marketing campaigns, client loyalty programs, and social media strategies to attract and retain high-value guests.
• Achieved 200% annual sales compliance; generated approximately USD $50,000 per month in revenue.

Private Property Manager (Short-Term Rentals)

Independent Freelance

Jun 2013 - Dec 2021 (8 years 7 months)

• Managed day-to-day operations, maintenance coordination, and guest relations for a portfolio of private residential properties.
• Promoted properties through social media channels and relationship marketing, maintaining above-target occupancy rates.
• Delivered periodic owner reporting on financials, occupancy metrics, and property condition.
• Consistently maintained portfolio occupancy above 80%.

Carolina Arbelaez

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Carolina Arbelaez

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