Carola Cossi

Hiring Manager

Digital Executive

Jan 2025 - Current (1 year 6 months)

In this role, I provided recruitment services for a marketing firm. As Hiring Manager, I was responsible for conducting first-round interviews and evaluating candidate profiles for positions in marketing, sales, customer service, data analysis, and business development. I assessed candidates based on communication skills, role fit, and potential to thrive in fast-paced, target-driven environments. My efforts ensured a streamlined interview process and consistent delivery of high-quality talent. By aligning hiring decisions with team needs and client goals, I contributed to building high-performing teams that supported the firm's continued growth.

Recruitment Manager - Offshore Operations

LanguageBridge Solutions

Oct 2024 - Dec 2024 (3 months)

As Recruitment Manager for Offshore Operations, I led a team responsible for global mass hiring, ensuring we met recruitment targets and delivered to client demands across various regions. I was accountable for the overall performance of the team, overseeing recruitment strategies and ensuring alignment with organizational goals. My leadership extended to training and mentoring new recruiters, fostering a high-performance team environment. I also reported on recruitment metrics to senior management, providing insights on progress and areas for improvement. By managing processes and driving results, I ensured the efficient execution of large-scale recruitment projects, meeting the needs of our clients and the organization.

Client Liaison & Appointment Setter

Colombo & Hurd

Jan 2024 - Oct 2024 (10 months)

Successfully drove sales and cultivated lasting client relationships in a high-volume, target-driven environment. Scheduled meetings, managed inquiries, and conducted international cold calls using JustCall to generate leads and support the sales pipeline. Consistently surpassed targets by aligning client needs with customized solutions. Proficient in CRM systems for tracking interactions, managing pipelines, and ensuring timely, strategic follow-ups. Recognized for proactive communication, reliability, and outstanding customer service.

Senior Talent Acquisition Specialist

Future Group Translation Services

Nov 2021 - Jan 2024 (2 years 3 months)

As a Senior Talent Acquisition Specialist, I spearheaded global mass recruitment efforts, sourcing and engaging top-tier talent for a wide range of clients. I led strategic market mapping and headhunting initiatives, identifying and attracting high-quality candidates within competitive markets worldwide. I efficiently managed the Applicant Tracking System (ATS), optimizing recruitment workflows and ensuring accurate candidate tracking and data management. In addition to overseeing end-to-end selection processes, I negotiated competitive offers and terms with potential hires, fostering mutually beneficial agreements. I also innovated and managed remote interview processes, leveraging technology to provide candidates with seamless and engagin

Medical Interpreter & Operations Supervisor

Multilingual interpreters and translators

Jul 2020 - Nov 2021 (1 year 5 months)

Expert in providing remote over-the-phone (OPI) and video remote interpreting (VRI) services in medical environments. Ensured clear and accurate communication between Spanish-speaking patients and English-speaking healthcare providers. Delivered exceptional customer service, maintaining professionalism and empathy while supporting effective patient care and compliance. As Operations Supervisor, I was responsible for overseeing daily operational activities, ensuring optimal performance and efficiency across the team. I monitored employee attendance, compliance with company policies, and adherence to operational standards. In addition, I tracked key performance metrics to evaluate team success and ensure targets were consistently met. I also

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