Customer Service Representative
StarTek
Jan 2014 - Sep 2014 (9 months)
-Responded courteously and efficiently to a high volume of customer telephone
inquiries and problems via telephone.
-Served as first tier customer support, with a narrow scope of responsibility
defined by the contracting company within the business outsourcing agreement.
-Promoted and sold/renewed our client company's products or services;
investigated and resolved complaints; handled problems related to product
function or the replacement of defective parts; and/or answered questions regarding billing, service, programming, equipment (hardware or software),
features, activations and/or account information changes.
-Performed troubleshooting procedures through a variety of technical issues in order to solve customer's problems.
-Us