Diana Carolina Perez Alvear Collections Supervisor

Collections Supervisor

PayJoy

Aug 2023 - Current (2 years 9 months)

• Implemented new software to streamline payment processing and improve efficiency. • Collaborated with cross-functional teams to resolve escalated customer issues and disputes. • Led a team of 10 specialists to exceed monthly collection goals by 10% in the early delinquent portfolio. • Developed and conducted training sessions to improve staff performance and productivity. Additionally, utilized tools such as Google Sheets, Monday.com, Asana, and Google Workspace for data analytics and task organization, ensuring that tickets were created in order of priority, which contributed to enhanced operational efficiency.

Shipping Analyst

Fifty Flowers

Jul 2021 - Jul 2023 (2 years 1 month)

- Find improvements and savings to optimize the logistics of flower shipments Cost-based profitability analysis • Monitoring of claims and returns from Fedex and UPS • Claim for late or erroneous shipments • Review shipments from buyers to control Develop products

Compliance Specialist

Diners Club

Jul 2019 - Dec 2019 (6 months)

- Transactionality and criminal records of partners (trials, complaints, socio-economic profile) • Check denied lists • Review transactions outside the profile (cash payments, pre-cancellations) • Preparation of reports for Public Prosecutors on Rese

Operations Intern

Schlumberger

Mar 2018 - Jun 2018 (4 months)

- Purchase requisitions. • Inventory control of personal protective equipment (PPE). • PowerPoint presentations of projects. • Cost analysis of the drum and pallet recycling project.

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Marketing Volunteer

Aug 2017 - Oct 2017 (3 months)

- Carried out a comprehensive marketing plan for the foundation, enhancing outreach and engagement with potential donors. - Translated the website into English and Spanish, ensuring accessibility for a broader audience. - Filmed videos and took photos to promote the foundation's mission and acquire donations effectively. - Created and managed social media accounts to increase visibility and interaction with the community. - Utilized Google Sheets for data entry and analytics, streamlining the tracking of marketing efforts and donor engagement metrics.

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Intern, Teaching Assistant

PUCE Ecuador

Sep 2016 - Mar 2017 (7 months)

- Organization of the entrepreneurship contest of the Faculty of Administrative and Accounting Sciences. (Find sponsors and logistics) Help grade simple character tests for first level students. • Database management of graduate students and their

Diana Carolina Perez Alvear

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Diana Carolina Perez Alvear