Carmen Romero

Customer Onboarding Manager / Solutions Consultant (Strategic Post-Sales & Pre-Sales)

Synthesia

May 2024 - Sep 2025 (1 year 5 months)

• Led strategic onboarding and early adoption for B2B customers across EMEA, AMER & LATAM markets, acting as the main post-sale partner throughout the early customer lifecycle. • Designed and executed use-case-based onboarding strategies to accelerate time-to-value and drive meaningful, long-term product adoption. • Worked closely with AEs on pilot and trial strategy, supporting pre-sales discovery, value-based demos, and customer-specific success plans. • Owned and managed pilot phases, guiding customers through value discovery; 70-80%+ of pilots converted into commercial negotiations. • Supported high-touch and enterprise accounts in collaboration with Customer Success and Sales teams, contributing to retention, expansion, and long-term a

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Senior Implementation Consultant & Technical Pre-sales

Salecycle

Apr 2023 - May 2024 (1 year 2 months)

• Acted as a strategic post-sale partner for B2B SaaS customers, owning the implementation and ensuring successful launches for complex technical campaign requirements. • Partnered with both the sales and engineering teams to ease prospect friction whenever a technical aspect attempts to compromise the deal.

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Implementation Consultant - Trilingual (EN, FR & ES)

Salecycle

Apr 2021 - Apr 2023 (2 years 1 month)

• Managed a diverse, multilingual portfolio of implementations, guiding clients through the implementation process and ensuring successful campaign launches through effective collaboration with Sales, Design, Engineering, Support, and Account Management teams. • Acted as the primary client liaison, promptly addressing concerns and advocating for client needs to establish and maintain successful relationships. • Delivered customer training, live demos, and enablement sessions, translating complex technical concepts clearly to both technical and non-technical audiences. • Mentored new hires in their implementation roles and actively participated in cross-departmental meetings to enhance mutual understanding, resulting in improved team efficie

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Digital Creative Copywriter

Dentsu Aegis Network - Wink TTD

Nov 2018 - Aug 2019 (10 months)

• Developed high-impact digital and real-time marketing campaigns for Vodafone TV, in partnership with HBO, Netflix, Fox Now, and Prime Video, with a strong focus on social media activation. • Conceived and executed the final creative concept for the social media RTM project of the last season's release of Game of Thrones, resulting in a successful viral conversation across Spain. • Collaborated cross-functionally on creative strategy, ensuring all content aligned with client objectives, brand voice, and real-time audience engagement.

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Digital Creative Copywriter & Community Manager

Antiestatico

Oct 2017 - Nov 2018 (1 year 2 months)

• Developed digital campaigns and managed content creation and analytics, ensuring successful client communication, approval processes, and alignment with project goals within the creative department.

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