Carmen Meléndez obredor

Remote

Chrobinson

Mar 2022 - Jul 2024 (2 years 5 months)

Billing Representative: responsible for overseeing the billing process within the warehouse. The main responsibilities included: Preparing invoices and forwarding them to the appropriate contact or department as required. Ensuring any process inquiries were handled quickly and efficiently. Verifying the services offered were billed correctly. Monitoring and reviewing outstanding bills and following up with the import and export teams to ensure payment was made. Preparing the pending storage report and spreadsheets related to billing and receivables. Require internal customer service and payment contact for providers. Running the end-of-month cycle.

L

Logistic Coordinator

Lean Staffing Solutions

Jan 2022 - Mar 2022 (3 months)

responsible for analyzing and interpreting the documentation for approval to complete the payment process to vendors and providers and a range of administrative duties.

C

Front Desk Manager

CROWNE PLAZA HOTEL

Nov 2021 - Jan 2022 (3 months)

Responsible for supervising Guest Service Agents, Night Auditors, and security staff to ensure total guest satisfaction. Problem solved for each department to maintain timely completion of parts. Worked to alleviate overload by handling all customer interactions. Worked to ensure quality customer service and resolved customer issues to make memorable stays. The main responsibilities included: Managing and training reception staff. Scheduling shifts and delegating tasks. Handling customer complaints. Providing guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations.

I

Operations Manager

IB IS HOTEL

Nov 2019 - Oct 2020 (1 year)

Responsible for overseeing the daily operation at the hotel. The main responsabilities included: Ensuring customer satisfaction. Managing departmental budgets.

H

Operations Manager

HAMPTON by Hilton HOTEL

Jan 2013 - Nov 2019 (6 years 11 months)

Responsible for overseeing the daily operation at the hotel. During these years I performed in many administrative and operational positions, such as reservations coordinator, receptionist, customer service manager, front desk manager, housekeeping supervisor, and assistant general manager. The main responsabilities included: Ensuring customer satisfaction. Managing departmental budgets. Collecting payments, payroll, receivables and payables, audit process. Recruiting process. Maintaining stocks, ordering cleaning products, supervising housekeepers, scheduling shifts, training new employees and taking corrective actions when necessary.

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Carmen Meléndez obredor

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Carmen Meléndez obredor

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