Carmela Mae De Leon

Carmela Mae De Leon

About

Detail

General Virtual Assistant | CSR | Shopify Management | Legal Intake Manager | HR/Recruiter
Naga, Bicol, Philippines

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • P3 Media
    Virtual Assistant (Part time)
    P3 Media
    Feb 2023 - Sep 2023 (8 months)
    - Handle a variety of administrative activities such as responding to emails, business promotional work and organizing meetings. - Responsible for scheduling and attending meetings, managing calendars, and executing travel or restaurant arrangements. I also complete online research, compile and distribute reports, handle various administrative tasks, and maintain our company
  • B
    Receptionist public Remote experience
    Broadhollow Psychotherapy
    Jan 2023 - Jul 2023 (7 months)
    - Handles incoming calls, takes messages and responds to client enquiries. I also deal with scheduling their appointment with our licensed therapists. - Takes charge of Insurance verification, payment status and claims issue with our third-party provider - Also deals with admin tasks like email marketing, making intake forms and updating website.
  • U
    Legal Intake Specialist
    UELG
    Aug 2022 - Jan 2023 (6 months)
    - My responsibility as a legal intake is to set up and manage the processes of onboarding new and prospective clients who are a good fit for our law firm. - Duties also includes greeting prospects, recording personal details and gathering employment histories. Ultimately, I work directly with prospects to gather their information and process them before they meet with an attorney or anyone from our facil
  • W
    Shopify VA
    Wholesale ATV
    Jul 2022 - Jan 2023 (7 months)
    - Main focus is to manage store, fulfill orders, create ticket for Vehicle title request, customer engagement for potential buyer and also existing customers who has questions with their orders. - Manage a team of 5. Check daily activities of their members, productivity, setting targets, implementing guidelines, and supporting employees to solve any issues that may arise
  • AVAS Flowers
    Sales Representative
    AVAS Flowers
    Apr 2022 - Jun 2022 (3 months)
    - I am responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. I always ensure that the customer is satisfied and adequately taken care of while making a purchase - With a consistent highest number of Sales during training until we were sent live on the call.
  • C
    Virtual Assistant/HR
    Confidential
    Nov 2021 - Jun 2022 (8 months)
    - Administrative Assistance via remote location. - Tasks perform include scheduling meetings, managing calendars, Task management, Daily reminders, Data Entry, Transcriptions, and other admin tasks - Also experienced in Hiring Processes, Common Onboarding, and developing Training Manuals for new hires.
  • S
    Social Media Manager
    Sho Bie Touch
    Nov 2020 - Oct 2021 (1 year)
    • Sho Bie Touch – Spa, Beauty & Personal Care • Create quality content for their company's social media such as Facebook. • Communicate with customers' queries and order taking. • Content writing and graphic design
  • Sutherland
    Customer Service Representative
    Sutherland
    Feb 2019 - Apr 2022 (3 years 3 months)
    - Customer Service - Responsible for checking/assisting their online account, dispute for any charge, and other payment concerns - Co-worker Support - Assist in filing taxes, payroll issues, Incentives & bonuses, Onboarding process, and other stuff Floral Company Back Office Support - Check and resolve pending tickets/escalation - Sales Representative - Sell and Upsell product Home Service Account Customer/Sales Representative - Set up an appointment for appliance repair or cleaning and maintenance Offer Home Warranty and also schedule Tech Visit for Home Improvement eCommerce Seller Service Support - Assist sellers in their onboarding process, upload documents needed, decorate products and virtual store, help them gain more tr
  • P
    Sales Administrative Assistant
    Papel at Pluma Ent.
    Feb 2018 - Nov 2018 (10 months)
    • Always ensure that customers have the right products and services. • Responsible for order taking, processing the orders, looking for suppliers and manage the delivery. • Ensure that the documents and information are organize. • On top of my regular role, I also manage the HR tasks like screening candidates, collecting daily and weekly time sheets, handing out paychecks directly to employees, and distributing their payments • Becomes the Senior Admin Staff after 3 months.
  • L
    Ecommerce Specialist
    Lazada E-Services Philippines Inc. (Operations - eLogistics)
    Jan 2017 - Oct 2017 (10 months)
    • I am the primary interface between Lazada and our business partners. I am responsible for providing timely and accurate operational support to Merchants selling on the Lazada platform. • Assisting sellers to drive the growth of their business, enhance customer experience, manage customer order fulfillment, and help with planning, finances, marketing, and even development. • Taking inbound and also outbound calls, emails and chats. I also manage the escalation department
Education verified_user 0% verified
  • C
    BSED Major in English
    Central Bicol State University of Agriculture - Pili Main Campus
    Oct 2015 - May 2016 (8 months)
  • S
    Finishing Course for Computer and Communication, Major in English and Computer Technology
    Southeast Asian Institute of Computer Technology
    Jan 2015 - Jun 2015 (6 months)
  • P
    Secondary Education
    Pasacao School
    Jun 2014 - Dec 2014 (7 months)