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Carlton Ellis
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Texas, United States
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Résumé
Jobs
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System Administrator – Network OperationsBerry Appleman & Leiden LLPJan 2022 - Current (4 years 10 months)As a System Administrator in Network Operations, I managed and optimized firewall policies using Palo Alto Networks Strata Cloud Manager, which improved configuration consistency across multi-cloud and on-prem environments. I analyzed traffic, security posture, and policy changes through the Strata Cloud Manager dashboard and SolarWinds, ensuring robust network performance. My leadership in upgrading Cisco Meraki and AWS environments significantly enhanced system performance and reduced downtime. I implemented security configurations for routers and switches, bolstering network defenses against potential threats. Conducting audits and performance tuning allowed me to optimize network traffic while ensuring regulatory compliance. I collabora- Technical Support EngineerBerry Appleman & Leiden LLPJan 2015 - Jan 2022 (7 years 1 month)As a Technical Support Engineer, I served as a frontline technical support lead, resolving high-volume user issues while emphasizing cybersecurity best practices and end-user education. I designed and conducted phishing simulations and cybersecurity awareness training to improve employee security awareness and reduce risk. Additionally, I standardized password security policies and performed endpoint device audits to ensure compliance with organizational security standards. I mentored and trained new IT staff, supporting consistent onboarding, knowledge transfer, and skill development across multiple business units. In delivering hands-on and remote technical support across multiple locations, I minimized downtime and maintained business co
- School Technology SpecialistFULTON COUNTY SCHOOLSNov 2012 - Dec 2014 (2 years 2 months)Implemented district-wide technology initiatives at the school level, managing IT operations and support services across 10 school sites. Provided timely technical support to teachers, administrators, and staff, improving the reliability and effectiveness of classroom and administrative technology. Supported and maintained instructional and administrative systems, including hardware, software, and network connectivity. Conducted cyber risk assessments to identify phishing and security vulnerabilities, contributing to stronger system defenses and improved user awareness.
- FDesktop/Network Support SpecialistFort Valley State UniversityAug 2010 - Jun 2012 (1 year 11 months)As a Desktop/Network Support Specialist, I provided comprehensive technical support for desktop and laptop users within a large academic environment, utilizing both remote troubleshooting and on-site assistance to ensure optimal functionality. I diagnosed and resolved hardware, software, and network connectivity issues, effectively minimizing downtime for faculty and staff. My responsibilities included monitoring and maintaining firewall systems to uphold network security and proactively identify potential threats. Additionally, I assisted with basic network administration tasks while adhering to security best practices. Although this role was not formally classified as systems engineering, it encompassed systems-level responsibilities that
Education
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- Bachelor of Science in Computer Information SystemsLivingstone CollegeJan 2005 - May 2006 (1 year 5 months)Minor: Business Administration
- Associate Degree in Liberal ArtsMontgomery CollegeJan 2001 - May 2002 (1 year 5 months)