Carl Thylen Project management, business analysis and strategy specialist

Assistant Project Manager

ModSquad

Feb 2022 - Nov 2023 (1 year 10 months)

Leader of a team of 14 customer service representatives. I am responsible for their monthly performance and coach them on workflows and tone of voice. I monitor and report metrics on my team's KPIs as well as performing administrative project-wide tasks.

Team Lead Customer Support

ModSquad

Sep 2021 - Feb 2022 (6 months)

Team lead for customer service agents, working with advisor support and administration. Responded to and supported interactions pertaining to in-depth billing inquiries to advanced tech troubleshooting.

Customer Service Specialist

ModSquad

Mar 2021 - Sep 2021 (7 months)

Front-line customer service specialist, assisting customers for the music platform Spotify. Direct customer contact and brand management. Interactions handled ranged from in-depth billing inquiries to advanced tech troubleshooting.

Strategy and Marketing Strategy Consultant

freelance

Sep 2019 - Mar 2021 (1 year 7 months)

Provided my clients with strategy as well as action plans for optimizing tone of voice and customer support workflows. I also developed digital marketing and content strategies both aimed at B2B and B2C. Client companies included Three Daughter’s Brewing (https://3dbrewing.com/) and Tampa Pizza Company (https://tampapizzacompany.com/).

Business Stategy Associate

TRIAD

Jan 2019 - Jan 2020 (1 year 1 month)

Created strategic solutions through creative problem solving. Managed a team of quality specialists who implemented business-level solutions company-wide.

Graduate Assistant

University of Tampa

Jan 2016 - Dec 2016 (1 year)

I worked as a graduate assistant to Dr. George Tompson of the management department at the University of Tampa. My duties included reaching out to local businesses in order to get them to participate in UT's Strategic Analysis Project, where local businesses would present real problems to teams of business students that would provide strategic recommendations to the companies.

I also assisted Dr. Tompson with the various duties of being a college professor, namely grading, revising, and proctoring exams.

N

Marketing and Operations Strategy Consultant

Naimoli Institute University of Tampa

Aug 2015 - Dec 2018 (3 years 5 months)

Led a team of 4 consultants that worked on projects involving marketing strategy, sales strategy and operations strategy. Wrote and created compelling marketing content for digital and well as print. The following is a list of projects and clients worked on:

Grace Prosthetics Fabrication
Trained internal employees how to optimize their use of social media including how to create more compelling content. Designed together with a team of consultants a turnaround strategy for a struggling prosthetics manufacturer.

3 Daughters Brewing
Established a system for improving the internal marketing that the company engages in with its employees. Created an effective system for the company to keep track of and recapture

S

Sustinability Analyst and Social Media Specialist

SUSTAINABLE BUSINESS COALITION OF TAMPA BAY INC

Jan 2015 - Jun 2016 (1 year 6 months)

Worked on a team that created criteria used to rate the sustainability initiatives of local companies in Tampa Bay. Managed the social media outreach and channels for SBC Tampa Bay and for the Sustainability Awards. Became an expert on sustainability criteria published by the Global Reporting Initiative. Selected local business winners that were honored at an annual event attended by 200 members of the business community.

Volunteer Tutor

IM Individuell Människohjälp

Sep 2011 - Nov 2011 (3 months)

During my time with IM, I worked as a tutor for underprivileged children in math and Swedish. This experience was particularly rewarding as we were able to provide an environment that fostered and valued learning for children living in turbulent environments.

Student Volunteer

Amnesty International Sweden

Aug 2008 - Jun 2010 (1 year 11 months)

As a volunteer for one of Malmo's student Amnesty International groups, I was able to get involved in issues ranging from maternal mortality rates in third world countries to abolishing capital punishment. As a student volunteer I participated in several public outreach activities including collecting signatures for petitions and participating in public exhibitions.

Carl Thylen

About

Detail

Timeline

Résumé

Carl Thylen

About

Detail

Behavioral traits