Carlos Zárate

DIGITAL TRUST & SAFETY ANALYST

TELUS Digital

Sep 2024 - Apr 2025 (8 months)

Content moderation to ensure a safe online experience for all platform users, following client guidelines and standards. Comply with structural policies when analyzing content. Achieving team KPIs Work closely with support and communications teams to resolve complex cases.

CUSTOMER SERVICE SPECIALIST

Booking.com

Nov 2023 - Aug 2024 (10 months)

Resolve customer requests via phone, chat or email and improve the customer retention and loyalty plan. Identify and evaluate customer needs to achieve their satisfaction. Manage customer complaints, provide appropriate solutions and alternatives within deadlines; follow up to ensure resolution. Meet personal/customer service team sales goals and call handling quotas

C

JUNIOR MANAGER

Chiringuito Love Beach

Apr 2022 - Oct 2023 (1 year 7 months)

Manage all relationships with suppliers. Develop and implement policies and procedures to ensure customer satisfaction. Control costs by applying savings measures and stock managment. Train and coach staff to ensure proper handling of customer queries and requests

U

INSIDE SALES ACCOUNT MANAGER

Ugel Invest

Mar 2021 - Nov 2021 (9 months)

Assist clients in the LATAM and EU markets with the different procedures within the platform related to Forex and CFDs. Responsible for the implementation and improvement of the customer retention and loyalty plan Manage the relationship between potential clients, to convert them into real clients based on internal system processes. (Coldcalls) Maintain updated monitoring of the database within the system (KPIs)

COMMODITY EXPERT GROUP JUNIOR BUYER

Huawei Technologies

Jan 2019 - Mar 2020 (1 year 3 months)

Management of administrative control of assets, leading the acquisition process for these purchases of goods (technology / engineering products) and registration of administrative goods as assets. PO-BOQ-RFQ-PRA-APU. Management of logistics, documentation and customs procedures. Monitoring of merchandise and registration of entries to the warehouse. Generation and monitoring of different negotiations with short and long-term contracts for Impo/Expo services. Contact with customs, airlines, cargo agents. Tender planning for all administrative requirements for goods and services, certification of new suppliers. Quarterly and annual technical evaluation of the supplier. Maintenance and updating of global agreements and modifications based on t

CUSTOMER SERVICE ASSOCIATE

Accedo Technologies

Jan 2016 - Jun 2018 (2 years 6 months)

Customer service representative in English through chat and voice to users residing in the United States and Canada to manage complaints, sell products and provide information effectively and concisely. Responsible for service and resolution of requests, within the credit and debit card department, as well as in the company's purchasing department. Achieve personal and store KPIs, consistently exceeding key performance indicators and individual and company objectives

Carlos Zárate

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