Carlos Villalba Bilingual Administrative Specialist/ Recruiter AI case leads

Jobs 0% verified

Administrative Specialist / Paralegal

Emapta Global

Dec 2025 - Jul 2026 (8 months)

Supporting legal and administrative operations for a U.S.-based law firm, including document review, workflow coordination, client communications, scheduling, and operational support across multiple internal processes.
Customer Service Operations Specialist

Southdesk

Nov 2024 - Nov 2025 (1 year 1 month)

Managed and prioritized 300+ monthly inbound inquiries, optimizing support workflows and improving response times while identifying upsell opportunities with a high lead qualification rate.
Recruiter

Traba

Nov 2024 - Nov 2025 (1 year 1 month)

As a Recruiter at Traba, I managed the full recruitment lifecycle, from sourcing and screening candidates to coordinating interviews, extending offers, and supporting onboarding. I partnered with hiring managers to identify talent across multiple roles and experience levels, ensuring an efficient hiring process while delivering a positive candidate experience. I was responsible for building talent pipelines, evaluating candidates, managing applicant tracking systems, and helping teams achieve their hiring goals in a fast-paced, high-volume environment.
Booking Agent Senior

GrowPro

Sep 2023 - Sep 2024 (1 year 1 month)
Booking Supervisor

GrowPro

Oct 2022 - Sep 2023 (1 year)

Led a team of booking agents, optimizing registration processes and ensuring high levels of customer satisfaction, achieving a 95% positive feedback rating.
Booking Agent

GrowPro

May 2022 - Sep 2022 (5 months)
Operations Manager

Guzman y Gomez Mexican Kitchen

Aug 2020 - Apr 2022 (1 year 9 months)

Supervised daily operations and enhanced staff performance, which led to a 15% increase in customer retention.
Assistant Manager

Guzman y Gomez Mexican Kitchen

May 2019 - Jul 2020 (1 year 3 months)

Education 0% verified

Carlos Villalba

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